Find our products and services according to your protection needs.
Find out more about our latest campaigns and promotions
Protect your loved ones’ future from life’s uncertainties
Adequate coverage for medical bills so you can focus on getting better
Protect against the financial burdens of critical illness
Protect your ability to earn an income.
Be financially prepared for the unexpected
Start planning early and fulfil your saving goals.
Make your money work harder for you – your dreams matter
Plan your enduring legacy, and share it with the generations to come.
Cover your personal belongings from loss or damage
AIA Vitality is the science-backed wellness programme that works with you to make real change to your health.
Secure your company’s most important asset through our market-leading solutions
We take care of the matters of your life because your life matters
Prepare for your lives ahead
Kick-start your journey to better health
Live life to the fullest
For almost a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.
The Executive Committee of AIA Singapore
Our healthy living initiatives, partnership with Tottenham Hotspur Football Club and more
Explore opportunities to work at AIA
News and information about AIA
Check out our awards and achievements over the years.
View videos that showcase AIA Singapore as a company
Who we are, what we do. Let's forge a partnership that lasts beyond a lifetime.
AIA Vitality supports and motivates you every step of the way towards achieving your health goals. What’s more, get rewarded for healthy choices and earn points when you Get Active, Eat Well and complete Health Checks!
AIA Vitality is a comprehensive programme that motivates you to keep fit and helps you to manage your health.
Discover how you can live a healthy lifestyle by staying active, eating well and maintaining good health with AIA Vitality.
Discover the rewards and benefits you have unlocked with your AIA Vitality points.
Join us today, and get motivated to live a healthier, longer and better life!
We strive to assist you for all your inquiries with high touch customer service.
For Customer Support
For Resource/Useful Links
Cannot find the answer in our FAQ section? Contact us now
Allowing you to opt in for paper statements
Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
Have a question? You may find the answer here
A selection of forms you can download, fill in and send back to us
Need to make a claim? Learn more about the claim process.
Useful information for policyholders
Access to the portals of your choice.
AIA Birthday Perks
AIA Payment (Pay EZ)
AIA Vitality Member Portal
Bank Partner Access
FA/Broker Partner Access
Sign up for AIA eCare.
If you are an AIA customer, and do not have a login, you can
register for AIA eCare account here.
AIA Payment (Pay EZ)
Open: 8:45am to 5:30pm, Mon - Fri
Amendment to Request for Change
Change Form for HealthShield
Change Form (With Health Declaration)
Change Form (Without Health Declaration)
Change/Update of Signature
Personal Lines Request
Change of Address & Contact Information
Update of Contact Number for 2FA
Policy Loan Form
Release of Assignment
Request For Investment Linked Transactions
Surrender form for Platinum Legacy
Surrender – Traditional Policy
Surrender / Withdrawal - Investment Linked Policy (ILP)
NOB Form 1 Trust Nomination
NOB Form 2 Revocation of Trust Nomination
NOB Form 3 Appointment of Trustee
NOB Form 4 Revocable Nomination
NOB Form 5 Revocation of Revocable Nomination
NOB Form 6 Notice of Revocation of Revocable Nomination
Cashier (for cheque payments)
Claims (for claims forms and documents)
Customer Service (for enquiries or other requests)
Policy Services (for transactional requests or changes to policies)
Policy Services-GIRO (for GIRO application forms)
Enhanced Due Diligence Form (Policy Services)
New Business Enhanced Due Diligence Form (Life Plan)
Checklist for Support of Claim of Foreign Status
Entity Classification Form
FATCA Declaration Form
Form W-8BEN Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Individuals)
Form W-8BEN-E Certificate of Status of Beneficial Owner for United States Tax Withholding and Reporting (Entities)
Form W-9 Request for Taxpayer Identification Number and Certification
Instructions for Form W-8BEN Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Individuals)
Instructions for Form W-8BEN-E Certificate of Status of Beneficial Owner for United States Tax Withholding and Reporting (Entities)
CRS Controlling Person Certification Form
CRS Entity Self Certification Form
CRS Individual Self Certification Form
Marketing Consent/Consent Withdrawal Form
Personal Data Access Request Form
AIA Star Protector Plus Application - Partnership Distribution
Application Form For Basic Life Insurance (Adult)
Application Form For Health Insurance - Partnership Distribution
Application Form For Life Insurance (Adult) - Partnership Distribution
Application Form For Life Insurance (Juvenile) - Partnership Distribution
Application Form For Personal Accident Insurance - Partnership Distribution
Application & Product Summary for HealthShield Gold Max
Simplified Application Form - Partnership Distribution
Back Pain Disorder Questionnaire
Gastro Intestinal Digestive Disorder Questionnaire
General Health (Non Specific) Questionnaire
Gynaecology Disorder Questionnaire
Hypertension High Blood Pressure Questionnaire
Obstetrics and Gynecology Report
Prenatal/Baby Rider Supplementary Questionnaire
Tumours Cysts Lumps Growths Questionnaire
Application Form For Platinum Series – Agency
Application form for Platinum Series – Partnership Distribution
Large Amount Questionnaire for Platinum Series
Residency & Travel Questionnaire
AIA Premier Disability Coverage
AIA Premier Disability Coverage (Specialised Occupation)
Application Form for Interbank GIRO
Credit Card Authorisation Form
Large Amount Questionnaire
Letter of Certification of Employment For Public Officers
Letter of Consent
Reimbursement For AIA Colours Of Life Cancer Screening
Residency And Travel Questionnaire