How do I file an insurance claim with AIA?

To file an insurance claim, visit the Claims section on our website, download the appropriate claim form, fill it out, and submit it along with the required documents.

What is the contact number for AIA Customer Service?

You can contact our customer service at 1800 248 8000 (local) or +65 6248 8000 (overseas).

How can I update my personal details for my AIA policy?

You can update your personal details by logging into your AIA account and accessing the 'Profile' section or by submitting a request via email or at our branches.

What is AIA Vitality, and how does it work?

AIA Vitality is a wellness program that rewards you for living a healthy lifestyle. You can earn points by completing health assessments, exercising, and engaging in wellness activities, which can be redeemed for discounts and rewards.

What are the payment options for my AIA policy premiums?

You can pay your AIA policy premiums via GIRO, credit card, internet banking, or at our customer service centers.

Frequently asked questions (FAQs)

Select a topic to find answers

AIA+ app and portal

Get help with AIA+ login, service requests, eDocument access, and more.

AIA HealthShield Gold Max

Understand the AIA HSG Max coverage and see the latest policy updates.

AIA Vitality

Get answers on how to earn Vitality points, level up your Vitality Status and more.

Corporate insurance

Find answers to questions relating to your AIA coverage provided by your employer.‏‏‎ ‎‏‏‎

Healthcare services

Find answers about our healthcare partnerships, telemedicine services and more.

Personal insurance claims

Learn how to make personal insurance claim and find more information on the claim process.

Personal insurance policy payouts

Personal policy premium payment

Find more details on how to make premium payments for your insurance plans.‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎‎‏‏‎

TCM personal insurance claims guide

Learn what's covered and how to make a claim for Traditional Chinese Medicine treatments.

Others

Explore FAQs on other topics that may help you.

Got more questions?

Ask MAIA, our chatbot, about your personal, corporate insurance, and AIA Vitality. If you need more help, MAIA can connect you to email support. Live chat is also available for personal insurance enquiries.