Protect your computer against viruses and malicious programs.
You should exercise precaution to protect your PC against viruses. Besides damaging and/or destroying data, some of the viruses (e.g. Trojan Horse) can capture your password keystrokes as well as other personal information and transmit the data to a third party without your consent. To prevent against viruses and possible hacking, you should:
- Avoid using preview features of Outlook and other PC mail programs.
- Only download information/files from websites that have been verified to be authentic and safe.
- Equip your PC with the latest personal firewall software to protect against hackers and viruses and ensure that you update it to the latest version when it is available.
- Equip your PC with the latest virus detection software and update your PC virus definition file regularly.
- Do not open any email or attachment from an unknown sender. Delete the email immediately.
Exercise vigilance against SPAM and phishing
SPAM and phishing attacks are increasingly prevalent in email communications that result in misleading communications, deceptive marketing and identity theft.
To assist you in continuing to enjoy safe transactions with AIA, we seek your ongoing vigilance and adherence to the following guidelines:
- Understand what SPAM, phishing attacks or suspicious emails look like. They are often generated from obscure email addresses and recent examples we have include: firstname.lastname@example.org; email@example.com: firstname.lastname@example.org and email@example.com
- Do not click on email, Web links or "shortcuts" from unknown or suspicious senders.
- Beware of email requesting confirmation of receipt of messages and personal information, such as bank accounts, Social Security numbers and credit card information. Contact the purported sender by means other than email to confirm the authenticity of the message.
- Do not contribute to SPAM and refrain from forwarding or "replying to all" for chain and junk email.
- Do not respond to email claiming to have identified a problem with your user identity, email address, employment status, credit or account. These communications are typically hoaxes seeking to extract information that may result in identity theft.