Visit AIA Customer Service Centres

You can contact AIA Singapore's customer service hotline at 1800 248 8000 during office hours Monday 8:45 AM - Friday 5:30 PM or visit the Contact Us page for more details.

Service Notice

Due to an ongoing Microsoft Outlook outage, we are currently unable to receive/send emails or call customers regarding their scheduled call bookings. For urgent matters, please call our hotline at 1800 248 8000 or log in to AIA+ and click on Chat with us to connect with our customer service officers. We apologize for the inconvenience and thank you for your patience.

Contact Us

Q: Mailing Address

3 Tampines Grande #09-01, AIA Tampines, Singapore 528799.

Announcement

Please be informed that our Customer Service Centres will close early at 12.00pm on 25 November 2026 (Wednesday) for a company event. The last queue ticket will be issued at 11.30am.

Normal operating hours will resume on 26 November 2026 (Thursday).

Thank you for your understanding.

Chat with us

Ask MAIA, our chatbot, about your personal, corporate insurance, and AIA Vitality. If MAIA cannot assist, you will be guided to email us for any of these enquiries, or to our live chat team for personal insurance matters.