AIA Vitality FAQs / T&C

About AIA Vitality

AIA Vitality Points & Status

Health Screenings, Vaccinations and Assessments

Recommended Challenges

Weekly Fitness Challenge and Team Challenge

Fitness Devices and Device Booster Challenge

Sleep Tracking

Partner Benefits

About AIA Vitality Starter

Terms & Conditions

AIA Vitality

Have some questions about the AIA Vitality programme? Check out our FAQs below or click here to get in touch if your query hasnt been addressed.

About AIA Vitality

Everyone is eligible for AIA Vitality membership as long as you're an AIA policyholder or insured with AIA (all plans except Travel & Lifestyle insurance plans), and sixteen (16) years of age or older.

Simply sign up for AIA Vitality membership when you apply for an AIA Singapore insurance policy and we'll activate your AIA Vitality membership upon receipt of your Membership Fee payment.

Sign up for AIA Vitality at any time so long as you meet the eligible criteria! We'll activate your AIA Vitality membership upon receipt of your Membership Fee payment.

Your AIA Vitality membership lasts for twelve (12) months and starts from the date of activation, so you can kick-start your wellness journey right away!

You can join AIA Vitality in three ways. You can either click here to sign up for AIA Vitality, speak with your AIA Financial Services Consultant (FSC) or Insurance Representative (IR), or visit our AIA Customer Service Centre and let a Customer Service Officer know that you wish to sign up for AIA Vitality.

It's that simple!

AIA Vitality is S$8 monthly, or S$96 annually, inclusive of GST.

You may pay for your membership in any of the following ways:

GIRO
AXS
Cheque
Internet Banking
Credit Card (only applicable for membership applications submitted via My AIA SG and e-form iPOS.)

It may take up to three (3) working days for your payment to be received by AIA. Please be patient with us!

Just click here to reset your password.

You may contact AIA Customer Care at support@aiavitality.com.sg or log in My AIA SG account to update your personal particulars.

Login to My AIA SG app to access your eCard anytime, anywhere! Your AIA Vitality Membership number is on your eCard which starts with V and follow by nine digits, for example VXXXXXXXXX.

We respect the privacy of our members. The information derived from your participation in AIA Vitality does not constitute disclosure of information for the purpose of an insurance policy contract between us and you.

Any data that is derived or submitted to AIA Vitality is segregated from the data that you have disclosed as part of your insurance policy purchased from AIA. For more information, please review our Terms and Conditions.

Please click here if you wish to terminate your AIA Vitality membership.

We would recommend that you submit your termination request one month before your membership anniversary and your request will be processed within fourteen (14) working days.

Please note that:

Your membership will cease once the request is processed.
There will be no refund of membership fees.
Any unutilised eVouchers and rewards will be forfeited.
All membership benefits will cease and you may be subject to the notice period and other terms and conditions as imposed by Partners, where applicable.

If you have set up a recurring membership fee payment, please also note to stop the recurring payment arrangement with your respective bank or credit card issuer. If membership fees have been deducted before the termination process is completed, it will not be refunded.

AIA Vitality Points & Status

The journey of a thousand miles begins with a single step! You earn AIA Vitality points for every healthier choice you make to improve your health, and these AIA Vitality points will add up to help you level up your AIA Vitality status.

All AIA Vitality members start out in Bronze. As you get healthier and accumulate AIA Vitality points, your AIA Vitality status will move from Bronze, to Silver, to Gold, and ultimately Platinum, the peak of AIA Vitality!

The higher your AIA Vitality status, the greater your rewards.

AIA Vitality Status	AIA Vitality Points
Bronze	0 – 9,999
Silver	10,000 – 19,999
Gold	20,000 – 29,999
Platinum	30,000 and above

Earn AIA Vitality points by prioritising your health. The more AIA Vitality points you gain, the higher your AIA Vitality status and the greater the rewards you can enjoy! Start earning AIA Vitality points by completing the following activities:

1) Check your health — Complete our online health assessments and take physical health screenings to get to know your body and earn AIA Vitality points at the same time. Get vaccinated as well to keep the AIA Vitality points rolling in!

2) Stay active — Once you've completed the How Healthy Are You? assessment, we'll recommend you challenges based on your current fitness level! Earn AIA Vitality points by completing the challenges and staying active. Whether it's working out or fitness club visits, simply link your fitness device or app to My AIA SG app to track your workouts and earn AIA Vitality points.

3) Eat well — Shop for HealthyFood™ items at Cold Storage, CS Fresh and Jasons Deli to earn AIA Vitality points! That's right, you can earn AIA Vitality points simply by striving to maintain a healthy and well-balanced diet. We think that's pretty awesome!

4) Quit smoking — If you've always wanted to quit smoking but haven't been able to, now's your chance! Kick-start your smoke-free future with us and declare your non-smoker status to earn AIA Vitality points.

Do keep in mind that the AIA Vitality points you can earn are subject to daily and annual limits. AIA Vitality points only apply to one physical activity a day and there's a limit of 15,000 AIA Vitality points per membership year for all physical activities. Certain limitations, such as age and gender, apply to some activities such as the pap smear or prostate screening.

Your AIA Vitality points may take up to seven (7) working days to reflect on your points statement after the completion of activities such as health screenings, vaccinations, dental assessment, fitness assessment and nutrition assessment, and submission of your results, so please be patient with us!

If you have logged a workout, please note that you may not see an immediate update to your AIA Vitality points. This is perfectly normal. However, if your AIA Vitality points are still not reflected on the AIA Vitality points statement after 48 hours, feel free to contact us at support@aiavitality.com.sg. We encourage you to log in to My AIA SG and sync all your workouts by the end of each week, i.e. by Sunday 23:59hr to ensure your workouts are captured and points/spins awarded.

Do keep in mind that certain activities such as health screenings, vaccinations, dental assessment, fitness assessment and nutrition assessment will require you to submit your results, report or receipt via email at submissions@aiavitality.com.sg together with the following details to earn AIA Vitality points. Please note to submit within three months of your assessment date.

Full name
AIA Vitality membership number
Date and type of health screening, vaccination and/or assessment submitted

The AIA Vitality status that you achieved in the current membership year will stay with you into the next membership year. However, your AIA Vitality points will not be carried over to the following membership year— you start the year with zero AIA Vitality point, just like Year 1! You'll need to earn and accumulate sufficient AIA Vitality points in your current membership year to maintain your AIA Vitality status in the new membership year.

For example:

Year 1 of membership — You achieved Gold status, and can instantly enjoy the rewards and benefits as a Gold status member.

Year 2 of membership — Your Gold status will be carried over to Year 2. You may continue to enjoy the rewards and benefits of a Gold status member, however, you start at zero AIA Vitality point like you did at the beginning of Year 1. Throughout this membership year, you have to accumulate enough AIA Vitality points to maintain your Gold status.

Year 3 of membership —If you fail to earn enough AIA Vitality points to maintain Gold status, your AIA Vitality status in Year 3 will be determined by the AIA Vitality points earned in your second year of membership.

You can earn a maximum of 150 AIA Vitality points a day through exercise! Some ways include 25 AIA Vitality points for 7,500 steps or 50 AIA Vitality points for hitting 10,000 steps and beyond, or go for 100 AIA Vitality points by working out in the gym. You can also track your heart rate or speed of your workouts with a supported fitness device to earn up to 150 AIA Vitality points.

For fitness, only one physical activity a day will be awarded AIA Vitality points. If you've completed more than one physical activity, AIA Vitality will capture the activity with the highest AIA Vitality points.

We're afraid not! While you no longer can accumulate AIA Vitality points for this category, you can still earn your Weekly Reward when you complete the Weekly Fitness Challenge.

Simply submit your results, receipt or report via email to submissions@aiavitality.com.sg together with the following details to earn AIA Vitality points! Please note to submit within three months of your assessment date.

Full name
AIA Vitality membership number
Date and type of health screening/vaccination/assessment submitted

Please note that all results and receipts submitted must be dated within the last three (3) months to be eligible.

Yes of course you can! However, do note that syncing of AIA Vitality points may be based on the time zone that you are in. Therefore, when you return to Singapore, your step count may differ due to its realignment to SG time zone. Do check your phone and device setting as AIA Vitality points will only be awarded based on time of syncing.

AIA Vitality points are awarded based on assessment date and you need to submit your health screening/assessment results and vaccination receipt within 3 months of assessment date in order to earn AIA Vitality points.

The maximum number of AIA Vitality points you can earn per membership for completing your recommended health challenges is 6,000 AIA Vitality points.

While all AIA Vitality members have the opportunity to earn AIA Vitality points by completing their health challenges, you may earn more if you begin your journey with less than healthy assessment results. Not all members will earn the same amount of AIA Vitality points for the same challenges, as they are recommended based on an individual's health risk profile.

In order for us to verify the event and reward you with AIA Vitality points, you will need to submit relevant information such as the event details, your bib number and results via email at support@aiavitality.com.sg. We'll do the rest of the work from there and award you AIA Vitality points based on the distance and type of the event.

Despite this, do keep in mind that AIA Vitality points earned from participating in organised fitness events are not awarded for the Weekly Fitness Challenge.

In order to earn AIA Vitality points for tracking sleep, please ensure that you have completed the How Well Are You Sleeping? assessment and link your My AIA SG app to a supported fitness device which include Apple Watch, Fitbit, Garmin and Samsung Gear. Please check your fitness device/app specifications to ensure that it tracks Rapid Eye Movement (REM) sleep.

Yes, but do keep in mind that naps of less than an hour are usually not accurately tracked with these devices.

Health Screenings, Vaccinations and Assessments

Your Vitality Age is calculated based on your responses to the AIA Vitality online health assessments, and estimates the effect of your lifestyle on your life expectancy.

For example, your results from health screenings, and any other data provided by you or a verified source (such as information derived from your AIA Vitality Nutrition Assessment with a nutritionist, or your AIA Vitality Fitness Assessment from our partner gym) all play a role in the calculation of your Vitality Age.

Your Vitality Age may be higher or lower than your actual age depending on whether your lifestyle is having a positive or negative effect on your overall health.

We will only award AIA Vitality points for health screenings, dental assessments, nutrition assessments and vaccinations done in Singapore. Please note that all results and receipts submitted must be dated within three (3) months from the date of screening/assessment/vaccination to be eligible for points.

Not necessarily! You may visit our partner clinics to enjoy AIA Vitality rates, but you can also book an appointment with your preferred clinic to complete your health screening and/or vaccinations.

As long as you submit your health screening results and vaccination receipts via email at submissions@aiavitality.com.sg together with the following details, you can earn AIA Vitality points. It's that simple!

Full name
AIA Vitality membership number
Date and type of health screening and/or vaccination submitted

Test Component	Healthy Range	AIA Vitality Points
Body mass index	18.5 – 22.9	1,000 for the test; 1,500 for being in the healthy range
Blood pressure	130/80 or lower on both measurements	1,000 for the test; 1,500 for being in the healthy range
Cholesterol	< 5.2mmol/l (200mg/dL)	1,000 for the test; 1,500 for being in the healthy range
Blood Glucose	<=6.0mmol/l 108 mg/dL (fasting) < 7.8mmol/l (random)	1,000 for the test; 1,500 for being in the healthy range

Unfortunately not! We will only award AIA Vitality points for fitness assessments completed at our partner gyms, Fitness First and Virgin Active.

Alternatively, Singaporean National Servicemen who complete the Individual Physical Proficiency Test (IPPT) can also submit their results to earn AIA Vitality points.

Yes, you can as long as the health screening is recommended by your doctor and you will need to submit the results together with supporting document, for example the doctor memo, for verification in order to earn AIA Vitality points.

Yes, the assessment takes into account the amount of sleep you get and not the time you fall asleep. However, do note that the 24-hour period for tracking sleep runs from midday to midday (12 noon to 12 noon the following day).

Yes, as long as you're an AIA Vitality member! Simply complete the assessment by substituting 'workday' for 'school day'.

Recommended Challenges

We recommend challenges to you based on your health risks. These factors are determined by your responses to the AIA Vitality online health assessments, as well as results from your health screenings.

We track your progress using verified results sent directly by you, or by our partner gyms and clinics (with your consent).

In addition to the above, we also track your workouts from supported fitness devices via the My AIA SG app.

We're afraid not! We assign challenges to you based on your health risk profile, which is derived from your responses to the online assessments, results from your health screenings, and other verifiable sources.

Weekly Fitness Challenge and Team Challenge

The spin will expire two (2) weeks from the date you received it.

The Vitality coins earned from Weekly Fitness Challenge will have a validity of at least two (2), up to three (3) calendar months, depending on the date earned. For example, coins earned on 20 July will expire on 30 September, while coins earned on 1 August will expire on 31 October .

You may refer to the full list of winners here and via the Latest News section, 'Winners Announcement' in My AIA SG app.

You will need to complete the 'How Healthy Are You?' assessment in order to get a spin on the Vitality wheel when you achieved your weekly target.

For example, you have achieved the weekly target for week of 1-7 April but since you only completed the 'How Healthy Are You?' assessment on 9 April, you will not be able to get any spin on the Vitality wheel for week of 1-7 April. You will only start getting spin on the Vitality wheel in the following week of 8-14 April once the weekly target has been achieved.

Please also ensure that you have synced all your workouts for the week to My AIA SG app before the end of each week i.e. by every Sunday 2359hrs.

Simply form a team of eight (8) Vitality members, including yourself! When all team members complete their respective Weekly Fitness Challenge, you as the team leader will earn additional reward of 50 Vitality coins.

Please note that this additional reward is only applicable if you are a Gold/Platinum Vitality member, and this team reward is on top of the Vitality coins/surprise gift that you may earn from your spin.

Search for your Vitality friends and add them to your Friends list. Thereafter, invite them to join your team.

Please note that you need to have a full team of eight (8) Vitality members including yourself to earn the team reward, and that you must be a Gold/Platinum Vitality member.

You can search for friends by using their Vitality membership number.

(Note: AIA Vitality Starter members are not eligible to participate in Team Challenge)

Do encourage your team members to complete their Weekly Fitness Challenge!

However, if you do need to switch or add members to your team, please do so by every Wednesday of the week, before 2359Hrs. Otherwise, the change of team members will only be effective on the following Monday.

You can only form one (1) team of your own. At the same time, you can join six (6) other teams as a team member.

You can view the teams that you have joined in My AIA SG.

Fitness Devices and Device Booster Challenge

Unfortunately, you can only earn AIA Vitality points using fitness devices or apps that are compatible with My AIA SG app. Please click here to view the full list of supported fitness devices or apps.

We're afraid not! My AIA SG app does not support third-party devices and apps, including Health app (on iOS) and S Health. This is because they may cause incorrect fitness data to be synced to AIA Vitality.

For Apple devices, we track and record steps from Apple Watch and Health app (on iOS) separately. Please visit the "My Workout Page" for a detailed dashboard on your steps from Apple Watch and Health app (on iOS).

You can earn up to 150 AIA Vitality points daily by tracking your heart rate, speed and steps. Please refer to the table below on the fitness data tracked by the devices and apps that are compatible with AIA Vitality.

You may also earn 5 AIA Vitality points a day based on the duration of your sleep with Apple, Fitbit, Garmin and Samsung Health. Please check your fitness device/app specifications to ensure that it tracks Rapid Eye Movement (REM) sleep.

Fitness Devices / Apps	Heart Rate	Speed	Steps	Sleep
Fitness Devices / Apps	(For devices with heart rate monitor)	Speed	Steps	Sleep
Fitbit App (iOS and Android)	N	Y	Y	N
Fitbit Device* (via Fitbit App on iOS and Android)	Y	Y	Y	Y
Garmin App (iOS and Android)	N	Y	Y	N
Garmin Device* (via Garmin App on iOS and Android)	Y	Y	Y	Y
Polar App (iOS and Android)	N	Y	Y	N
Polar Device* (via Polar App on iOS and Android)	Y	Y	Y	N
Health App (iOS)	N	N	Y	N
Apple Watch (via Health App on iOS)	Y	Y	Y	Y
Samsung Health	N	N	Y	N
Samsung Devices (via Samsung Health)	Y	Y	Y	Y

*Please refer to the device specifications for the fitness data (such as heart rate, speed, steps and sleep) that it can track. AIA Vitality does not accept fitness data from other third-party devices linked to the above fitness apps or devices. AIA Vitality does not accept or award points for manual input of fitness data.

Simply click here to find out how you can link your fitness device or app to My AIA SG app!

For Samsung devices, we track and record steps from Samsung watch and S Health app separately. Please visit the "My Workout Page" for a detailed dashboard on your steps from Samsung Watch and S Health app.

Note that AIA Vitality points will be awarded based on device specific and whichever device has the highest steps tracked.

AIA Vitality will only acknowledge sleep data that can track Rapid Eye Movement (REM) sleep in order to award AIA Vitality points. Please link your My AIA SG app to a supported fitness device which include Apple Watch, Fitbit, Garmin and Samsung Gear. Please check your fitness device/app specifications to ensure that it tracks REM sleep.

Please try to de-link and then link your fitness device with My AIA SG app again. If this still doesn't work, please log into your fitness device account and ensure that you have given permission to share your sleep data.

This means that the device link service is currently unavailable. Please try again later.

To participate, you must have:

Purchased a Fitbit, Garmin or Polar fitness device via your AIA Vitality account in My AIA SG within the last three (3) months, and
Completed Basic Health Screening and submitted results of all four (4) health metrics for Vitality points (Body Mass Index, Blood Pressure, Blood Glucose and Cholesterol) in the last six (6) months or within the current membership year.

Please ensure you activate the Device Booster Challenge within 3 months of purchasing the fitness device.

Unfortunately not! You must log into your AIA Vitality account and complete the purchase of Fitbit, Garmin or Polar fitness device(s) via the respective links on the partner pages to qualify for Device Booster Challenge.

All purchases of fitness devices via your AIA Vitality account will be tracked.

Fitness Device(s) that may be eligible for the Device Booster Challenge will be listed before you activate the challenge.

If there are more than one eligible fitness device, we will pre-select the fitness device with the higher/highest retail price so that you can earn the maximum rebate.

The rebate that you can earn is 50% of the retail price for the fitness device that you have purchased or 2,500 Vitality coins (S$125), whichever is lower.

For example, you have purchased a fitness device via My AIA SG and the retail price (i.e. before the Vitality partner discount) is S$300. At 50% of the retail price will be S$150, hence the maximum rebate that you can enjoy with the Device Booster Challenge will be 2,500 Vitality coins (S$125).

If the retail price for the fitness device is S$200 (i.e. before the Vitality partner discount), 50% of the retail price will be S$100 and hence the maximum rebate that you can enjoy with the Device Booster Challenge will be 2,000 Vitality coins (i.e. S$100).

The 12 weeks of Device Booster Challenge rides on your Weekly Fitness Challenge.

This means, by completing your Weekly Fitness Challenge, you are on the way to complete the Device Booster Challenge too, as simple as that!

The rebate will be awarded in Vitality coins across a period of twelve (12) weeks, with the first rebate to be awarded upon completing 6 weeks of Weekly Fitness Challenge, and the balance will progressively be awarded in the remaining weeks as you continue to complete the Weekly Fitness Challenge.

The progress can be tracked in My AIA SG when you activate the challenge.

Do monitor your completions of the Weekly Fitness Challenge so that you don't miss out on the rebate.

We're afraid not! When the challenge is activated, the 12-week progress will be tracked. You will not be able to quit, stop or restart the challenge. You will not be able to extend the challenge period as well.

Do monitor your progress via My AIA SG so that you don't miss out on the rebate.

The Vitality coins will have a validity of at least two (2), up to three (3) calendar months, depending on the date earned.

For example, coins earned on 20 July will expire on 30 September, while coins earned on 1 August will expire on 31 October.

Sleep Tracking

You can earn 5 AIA Vitality points for qualified sleep data, per day and a maximum of 1,000 AIA Vitality points per membership year.

Qualified sleep refers to a minimum 7 hours of sleep with at least 1 minute's worth of Rapid Eye Movement (REM) sleep, characterised by rapid eye movements, bodily movement, and faster pulse and breathing.

Unfortunately not! AIA Vitality only accepts data from supported devices which includes Apple, Fitbit, Garmin and Samsung Health

Please link your My AIA SG app to a supported fitness device which include Apple Watch, Fitbit, Garmin and Samsung Gear. Please check your fitness device/app specifications to ensure that it tracks Rapid Eye Movement (REM) sleep.

While it is true that everybody functions differently, for most working adults, 4-6 hours of sleep is simply not enough and can lead to sleep deprivation. This in turn could result in a host of health problems such as high blood pressure, diabetes, and depression.

Partner Benefits

Simply present your AIA Vitality Membership eCard to enjoy exclusive rates with our partners and/or earn AIA Vitality points when you make a purchase!

Unfortunately, points and benefits cannot be earned or claimed at a future date if you do not present your AIA Vitality Membership eCard at the point of purchase or registration, so login to My AIA SG to access your eCard.

AIA Vitality has partnered with some of the most inspiring brands to reward you for making the commitment to improving your health. The more effort you put towards living a wholesome lifestyle, the greater the rewards you reap!

Refer to the list below for the full rundown of Partner Benefits you can enjoy as an AIA Vitality member:

AIA Insurance Insurance— Up to 15% off your annual premium and/or up to 150% of base PowerUp Dollar for selected AIA insurance plans*
Allen Carr— S$100 off Allen Carr's EasyWay® To Stop Smoking seminar
Cold Storage HealthyFood™ benefit— 20% cashback on HealthyFood™ purchases
Emirates— Up to 20%* rebate on airfares for Economy Class return tickets
Fitbit— Up to 30%off selected Fitness Devices
Fitness First— 20% off Fitness First monthly membership fee when you sign up for a 12-month contract
Fullerton Health— Advanced Screening Packages and Vaccinations at AIA Vitality rates
Garmin— 25% off selected Fitness Devices
Golden Village— Redeem two (2) discount codes (worth S$3 each) every month
Health Can Be Fun— Discounted AIA Vitality Nutrition Assessment
Healthway Medical— Basic Health Screening, Vaccination and Dental Assessment at AIA Vitality rates
OneCare Medical— Basic Health Screening and Vaccination at AIA Vitality rates
Platinum Bonus— 2,000 Vitality coins for achieving Platinum status
Polar— 25% off selected Fitness Devices
Q&M Dental— Dental Assessment Package at AIA Vitality rates
Royal Caribbean International— Up to 50%* off cruise fares
Singapore Airlines– Up to 20%* rebate on airfares for Economy Class return tickets
Virgin Active— 30% off Virgin Active monthly membership fee when you sign up for a 12-month contract and enjoy exclusive in-club privileges^

*Status dependent offers and may vary depending on AIA Vitality status attained.

^Exclusive to Platinum status members only.

To qualify for the AIA insurance benefits, you must have a valid AIA Vitality membership and be the insured of the eligible AIA insurance policy purchased.

What happens if I have to cancel my travel bookings?

You will need to contact our travel partner directly. The partner's usual modification and cancellation charges will apply if you modify or cancel your booking.

Please note that if you cancel your travel booking, it will still be considered as utilisation of your travel benefit allotments.

Here's the travel benefit at a glance:

AIA Vitality Status	Bronze	Silver	Gold	Platinum
Travel Rebate	5% rebate	5% rebate	10% rebate	20% rebate
Travel Rebate	Based on a maximum of S$500 Base Fare of flight booking.
Companion	Up to one (1) companion with 5% rebate in the main member's AIA Vitality account.
Payment mode	Issued in Vitality coins and credited into the main member's in-app Wallet.
Frequency	A maximum of one (1) flight benefit with either Emirates or Singapore Airlines and one (1) cruise benefit with Royal Caribbean International per membership year.

Will I be able to enjoy the Travel benefit with Emirates if my flight booking was redeemed with air miles?

No, you will not be able to enjoy rebate for flights which are fully/partially redeemed with air miles as the rebate is calculated based on Base Fare.

Does the rebate apply to all Emirates tickets?

The rebate applies to Economy Class return tickets, including co-share flights, booked via the designated link from Emirates page on AIA Vitality website.

Is there a limit to the Emirates and Singapore Airlines travel benefits that an AIA Vitality member can enjoy in a membership year?

All AIA Vitality members may enjoy one (1) flight benefit with either Emirates or Singapore Airlines and one (1) cruise benefit with Royal Caribbean International per membership year.

When will the Vitality coins earned from travel benefit expire?

The Vitality coins will have a validity of at least six (6), up to seven (7) calendar months, depending on the date earned.

If the companion is also an AIA Vitality member, can he/she request to credit the 5% rebate into his/her in-app Wallet instead?

No. Should there be more than one (1) AIA Vitality member travelling on the same booking, only the AIA Vitality member who submits the documents (referred to as the main member) will receive the rebate in his/her in-app Wallet.

Will I be able to enjoy the travel benefit with Singapore Airlines if my flight booking was redeemed with air miles?

No, you will not be able to enjoy rebate for flights which are fully/partially redeemed with air miles as the rebate is calculated based on Base Fare.

Does the rebate apply to all Singapore Airlines tickets?

The rebate will apply to Economy Class return tickets, including co-share flights, booked via the designated link from Singapore Airlines page on AIA Vitality website.

Is there a limit to the Emirates and Singapore Airlines travel benefits that an AIA Vitality member can enjoy in a membership year?

All AIA Vitality members may enjoy one (1) flight benefit with either Emirates or Singapore Airlines, and one (1) cruise benefit with Royal Caribbean International per membership year.

When will the Vitality coins earned from travel benefit expire?

The Vitality coins will have a validity of at least six (6), up to seven (7) calendar months, depending on the date earned.

If the companion is also an AIA Vitality member, can he/she request to credit the 5% rebates into his/her in-app Wallet instead?

How do I terminate my Fitness First membership?

Simply proceed to any Fitness First club reception to terminate your membership in person.

One (1) full calendar months' notice is required for termination.

Please also note that if you are within your contract period, Fitness First will charge you a cancellation/termination fee as part of the agreement made during your fitness club application.

You will pay this fee directly to Fitness First.

How can I unlock the HealthyFood™ benefit?

Simply complete the Basic Health Screening (BMI, Blood Pressure, Blood Glucose and Cholesterol) within the membership year to unlock your HealthyFood™ benefit! Once you submit all four (4) results via email at submissions@aiavitality.com.sg, the HealthyFood™ benefit will be unlocked and available to you for twelve (12) months.

When will the Vitality coins earned from Platinum Bonus expire?

The 2,000 Vitality coins for Platinum Bonus will have a validity of at least six (6), up to seven (7) calendar months.

What are the Rewards I can redeem at the Marketplace with the Vitality coins earned?

These are the Rewards available at the Marketplace for redemption:

Cold Storage/CS Fresh/Jasons Deli – S$10 off your purchase
Grab– S$5 off a Grab ride (except GrabHitch and GrabShuttle) or GrabFood order
KrisFlyer – 500 miles
Mr Bean– S$2 off your purchase
Starbucks– S$5 off your purchase
Ya Kun Kaya Toast– S$2 off your purchase

How do I earn Vitality coins to redeem Rewards at the Marketplace?

1. Achieve your weekly target to get a spin on the Vitality wheel and earn Vitality coins.

2. Purchase HealthyFood^TM from Cold Storage, CS Fresh and Jasons Deli and get cashback in Vitality coins.

3. Level up to Platinum Vitality Status to enjoy Platinum Bonus worth 2,000 Vitality coins.

4. Enjoy Emirates and Singapore Airlines travel benefit with the rebates issued in Vitality coins.

When will the Vitality coins expire?

The Vitality coins earned from Weekly Fitness Challenge and HealthyFood^TM purchases will have a validity of at least two (2), up to three (3) calendar months, depending on the date earned.

The Vitality coins earned from Emirates and Singapore Airlines travel benefit, as well as from Platinum Bonus will have a validity of at least six (6), up to seven (7) calendar months.

When does my eVoucher expire?

Please refer to the eVoucher for the expiry date. Expired eVoucher will not be replaced.

The eVoucher is still shown in My Wallet even after redemption. Does this mean that I can re-use the eVoucher?

We're afraid not! All eVouchers can only be used once.

Who can I reach out to if I have issues with the KrisFlyer redemption on Marketplace?

You may contact us at our AIA Customer Care Hotline 1800 248 8000 or email us at support@aiavitality.com.sg. You can also reach out to us at our Business Whatsapp 8798 2268.

About AIA Vitality Starter

AIA Vitality Starter is a kick-starter version of the full AIA Vitality, which gives you access to a selected suite of partner rewards and benefits to support to know your health, improve your health and get rewarded along the way.

AIA Vitality Starter is only available on a campaign basis.

As a kick-starter version, AIA Vitality Starter gives you access to only a selected suite of partner rewards and benefits. Check out the table below for a quick snapshot on the differences between the full AIA Vitality and AIA Vitality Starter's suite of partner rewards and benefits.

AIA Vitality Starter members will not earn Vitality points for visits to partner gyms, namely Fitness First and Virgin Active, however you may continue to clock physical activity points with a fitness device/app that's synced to My AIA SG.

Please note that certain challenges may not be applicable to AIA Vitality Starter members too, and this include Team Challenge, Device Booster Challenge and other challenges which may be introduced from time to time.

	AIA Vitality	AIA Vitality Starter
Completion of Weekly Fitness Challenge	Receive a spin on the Vitality wheel (Earn 40 to 100 Vitality coins or a Surprise reward)	Earn 12 Vitality coins
My AIA SG app > Marketplace Redeeming partner rewards' eVouchers	All partner rewards	Exclude Cold Storage and KrisFlyer
Partner Rewards and Benefits
Vitality rates on health screening packages, vaccinations, dental assessment and nutrition assessment	Y	Y
Fitness Devices: Up to 30% off - Fitbit, Garmin and Polar	Y	Y
Gym Membership: Up to 30% off - Fitness First and Virgin Active	Y	N
Platinum Bonus	Y	N
Insurance Benefit: Up to 15% premium discount and/or Power Up Dollar on selected AIA insurance plans	Y	N
Movie Benefit: Two movie promo codes worth S$6 every month – Golden Village	Y	N
Travel Benefit: Up to 20% rebate - Emirates and Singapore Airlines	Y	N
Cruise Benefit: Up to 50% off cruise packages - Royal Carribean	Y	N
HealthyFood™ Benefit: 20% rebate for HealthyFood™ purchases - Cold Storage, CS Fresh and Jasons Deli	Y	N

Your AIA Vitality Starter account will cease. All rewards and/or Vitality coins earned but not utilised will also not be available. Hence, please use it before your AIA Vitality Starter period ends.

You may upgrade to a full AIA Vitality, subject to eligibility and a membership fee, anytime within the AIA Vitality Starter period. In doing so, your Vitality points earned from AIA Vitality Starter will be seamlessly ported over and you will continue to earn Vitality points to level up your Vitality Status. Any rewards, eVouchers and/or Vitality coins earned from AIA Vitality Starter and have not expired will also be brought over.

The full AIA Vitality is exclusive to AIA customers who have existing individual life, accident and/or health insurance policy with AIA Singapore and is currently retailing at S$8 a month, inclusive of GST.

You may upgrade by clicking on the 'Upgrade to Full Vitality' option in the My AIA SG menu bar or contact your AIA Financial Services Consultant. You may also contact us at 1800 248 8000 or email us at support@aiavitality.com.sg if you require assistance.

Please click here for the AIA Vitality Starter terms and conditions

Terms & Conditions

1. AIA Vitality Membership

To qualify as a member of AIA Vitality, the following conditions must be met:

Payment of the Annual Membership Fee;
You must be aged sixteen (16) and above as of your last birthday; and
You must be the policy owner of an AIA Singapore insurance policy or be insured under an AIA Singapore insurance policy.

The AIA Vitality member must be an individual and not a company or legal entity. Each individual is entitled to only one AIA Vitality membership.

If you are an existing AIA Vitality member and you subsequently join an Employer who has enrolled its employees, members or other individual representatives in AIA Vitality, any obligation to make future payments of the Annual Membership Fees will be switched to the Employer from the date your Employer informs us of the corporate AIA Vitality membership applying to you. Pro-rated refunds will be made for advance payment of the Annual Membership Fee.

If you leave an Employer who has paid for your AIA Vitality membership on your behalf or your Employer decides not to renew corporate AIA Vitality membership, your corporate AIA Vitality membership will be terminated and you will have ninety (90) days from the such date of termination, to continue as an individual retail AIA Vitality member by providing notice to us in writing, provided that you meet the eligibility conditions.

2. Conditions of Membership

You are responsible for and shall not be entitled to dispute any activities or transactions carried out using your AIA Vitality Membership Card or under your User Account, whether such activities or transactions are actually carried out or authorised by you, unless you had previously notified us of suspected or actual unauthorised use, loss or theft of your AIA Vitality Membership Card and/or User Account. We are entitled, but not obliged, to treat all use of or access to your User Account, and any instructions, information, data, communications and transactions carried out or issued using your AIA Vitality Membership Card or under your User Account, as having been transmitted and validly issued by you, and you shall be bound by all such use and/or access.

User Account

By applying for and using the AIA Vitality Membership Card and User Account, you agree and undertake:

(a)not to use the AIA Vitality Membership Card and User Account for any commercial, fraudulent or unlawful purposes or purposes which are deemed unacceptable by us or which are prohibited by the AIA Vitality Terms and Conditions;
(b)to promptly notify us of any unauthorised use, loss or theft of your AIA Vitality Membership Card and/or User Account;
(c)to keep your password secure;
(d)to change your password for your User Account immediately and notify us immediately and request a new password if you have reason to suspect that the security and/or confidentiality of your password for your User Account has been compromised;
(e)pay all fees relating to the use of your AIA Vitality Membership Card as we may prescribe from time to time; and
(e)to only use your AIA Vitality Membership Card and User Account in accordance with the AIA Vitality Terms and Conditions.

Your AIA Vitality Membership Card is and shall at all times remain our property and shall be surrendered to us immediately upon our request and may be repossessed by us at any time.

In relation to the AIA Vitality Membership Card and User Account, "loss of your AIA Vitality Membership Card and/or User Account" may include a situation where you have lost or forgotten the log-in details and are unable to access and use your AIA Vitality Membership Card and/or User Account, and "theft of your AIA Vitality Membership Card and/or User Account" may include a situation where another entity or person has obtained unauthorized access to your AIA Vitality Membership Card and/or User Account by way of theft of your log-in details or where your log-in details or the verification and security measures associated with access and use of the AIA Vitality Membership Card and/or User Account have been compromised, hacked, bypassed or rendered ineffective in protecting your access and usage of the AIA Vitality Membership Card and/or User Account.

Physical Card Replacement

Please note that as part of our sustainability efforts, AIA Vitality will no longer issue physical membership cards from October 2018. Please use the Vitality E-Card found in the My AIA SG mobile app.

Agreement to Terms and Conditions

By paying the Annual Membership Fee to AIA Singapore and participating in AIA Vitality, you confirm that you understand and accept the AIA Vitality Terms and Conditions and any changes that we may make to the AIA Vitality Terms and Conditions from time to time will apply to you.

3. AIA Vitality Points

AIA Vitality Points will be awarded to you in accordance with the terms and conditions as determined by AIA Singapore from time to time. It may take up to 14 days for your AIA Vitality Points to be updated on your AIA Vitality Points statement. We assume no control, responsibility or liability as to the awarding of or any delay in the awarding of AIA Vitality Points or posting of transactions into your membership account by the respective Partners.

It is your responsibility to check that all AIA Vitality Points are reflected accurately.

Any disputes in connection with or arising from the AIA Vitality Points awarded must be notified to us as soon as possible and in any event, within 30 days from the date of activity in dispute by email: support@aiavitality.com.sg; or call the AIA Customer Care Hotline at 1800 248 8000. We may need you to provide us with supporting documents wherever applicable to assist us in settling any disputes. If we do not receive any notifications from you of any disputes or inaccuracies on your AIA Vitality Points within the stipulated timeframe, your AIA Vitality Points statement will be taken to be correct, final and binding on you. Our decision on any such dispute is final and conclusive.

You may not transfer AIA Vitality Points, membership rights or rights to Benefits to another person.

4. AIA Vitality Coins

You may earn Vitality Coins for completing certain activities or making certain purchases as may be set out on our website and/or the AIA Vitality section of the My AIA SG mobile app, or as decided by AIA Singapore from time to time. The Vitality Coins that are awarded to you will be stored in your Wallet.

You may use the Vitality Coins to acquire vouchers for goods and services as may be displayed in the AIA Vitality website or the AIA Vitality section of the My AIA SG mobile app. The vouchers that have been acquired by you will be displayed in the Wallet of your account on the AIA Vitality section of the My AIA SG mobile app, and will expire on such dates as displayed on the vouchers.

The redemption of the goods and services using the vouchers are subject to the terms and conditions of the respective Partners and you agree and acknowledge that we shall not be responsible for or liable to you in respect of the goods and services that are redeemed through the vouchers, including but not limited to the quality, safety, fitness or condition of the goods and services.

Unused Vitality Coins will expire after certain prescribed periods as may be displayed within the My AIA SG mobile app. Vitality Coins with the earliest expiry date will be automatically used first for relevant transactions.

You must have an active AIA Vitality membership in order to earn and use Vitality Coins.

All Vitality Coins are non-transferable, non-refundable and non-exchangeable for cash, credit or benefit-in-kind, save as set out in this section 4.2.

5. Vitality Wheel

If you access and play the virtual Vitality Wheel in the My AIA SG mobile app that may be made available to you as part of AIA Vitality, please note that in addition to the other terms and conditions of these AIA Vitality Terms and Conditions, the terms and conditions in this section 5 will also apply to you.

The virtual Vitality Wheel is offered and administered by AIA Singapore Private Limited, with its registered address at 1 Robinson Road #13-00 AIA Tower Singapore 048542. The virtual Vitality Wheel is available from 1 May 2023 under the Gambling Control (Trade and Other Promotional Games and Lotteries — Class Licence) Order 2022.

Only members who have an active AIA Vitality membership will be eligible to earn Spins and play the virtual Vitality Wheel, when they complete their weekly fitness targets, certain tasks or who otherwise fulfil requirements for selected campaigns.

Your participation in Vitality Wheel indicates acceptance of these AIA Vitality Terms & Conditions.

You have to be an active AIA Vitality member in order to earn Spins and spin the virtual Vitality Wheel. You may earn Spins by completing weekly fitness challenges, certain tasks or otherwise fulfilling requirements for selected campaigns. The number of Spins that will be awarded for each of the tasks above will be as set out on our website and/or the AIA Vitality section of the My AIA SG mobile app from time to time.

You may spin the virtual Vitality Wheel after you have earned a Spin, and if that Spin has not expired, by tapping the "SPIN NOW" call-to-action button on the virtual wheel in your My AIA SG mobile app. The prizes to be won will be displayed on the virtual wheel, which will come to a stop randomly based on certain pre-set algorithms that have been audited and verified by a Certified Public Accountant to be a fair system, with logic put in place to ensure sure-win randomisation prize award to members. The pre-set algorithms mean there is an equal chance for the virtual wheel to come to a stop at each segment of the virtual wheel.

The prize you have won will appear in a pop-up display in the My AIA SG mobile app.

Any earned Spin(s) will expire 2 weeks after they are earned, or immediately upon the termination, suspension or deactivation of your AIA Vitality membership for whatsoever reason, whichever is earlier. Expired Spins will be deemed forfeited.

You may stand to win Vitality Coins or a "Surprise" prize (which includes various products, services and vouchers) for each spin of the virtual Vitality Wheel. The Vitality Coins and prizes you have won will appear in a pop-up notification in the same screen and will be immediately reflected in your Wallet for redemption.

Vitality Coins, which are a form of reward that can be earned as part of the AIA Vitality programme, can be exchanged for goods and services offered by the programme. The Vitality Coins and prizes that can be won by a member in each spin of the virtual Vitality Wheel, as well as their respective quantities and values, are as follows:

No. of segments on the wheel	Prizes on the segments
1	Surprise prize with minimum value of S$10 that may be either a prize (from the list below) or at least 200 Vitality Coins
5	100 Vitality Coins
7	80 Vitality Coins
7	50 Vitality Coins

Types of prizes under the "Surprise" category include but not limited to:

merchandise (e.g. AIA-branded towels, water bottles, stretch bands, sponsored-football club merchandise);
fitness devices (e.g. from Garmin, Polar, or Apple);
gym memberships (e.g. one-day passes);
movie passes and tickets to movie showings, football games and events organised by AIA (which could include the AIA Glow Festival);
gift cards; or
vouchers.

Vitality Coins and prizes won will be immediately reflected in members' Wallet for immediate or future redemption. Vitality Coins won from the virtual Vitality Wheel has a validity of at least 2 months in members' Wallet and will expire if unused. Each prize won will have a stipulated expiry date, which will be clearly stated in members' Wallet. A Prize will be forfeited if not redeemed by the stipulated expiry date.

The list of winners for the virtual Vitality Wheel may be accessed on the AIA Vitality website and the AIA Vitality section of the My AIA SG mobile app by AIA Vitality members, as may be published and updated by us from time to time.

By participating in the virtual Vitality Wheel, if you win any prizes, you consent to your name and AIA Vitality membership number being published and displayed in a list of winners on the AIA Vitality website and the AIA Vitality section of the My AIA SG mobile app, which may be viewed by other AIA Vitality members.

We reserve the rights at any time in our absolute discretion to cancel or modify the virtual Vitality Wheel or any part thereof, or substitute, withdraw or cancel any prize without prior notice and without having to disclose any reason therefor and without any payment or compensation whatsoever.

All prizes are non-transferable, non-refundable and non-exchangeable for cash, credit or benefit in-kind, save as set out section 4.2. The value of prizes is determined based on factors such as the retail price, and these values are subject to market changes such that the actual value may differ from the stated value, on the date the prize is won or redeemed.

Our decision on all matters relating to the virtual Vitality Wheel, including but not limited to the eligibility to participate and prizes won, is final, conclusive and binding on all members and winners, and we shall not be obliged to give any reasons or enter into any correspondence with any person(s) on such matters.

We reserve the right to vary the terms and conditions in this section 5 at any time at our absolute discretion without notice. In the event of any inconsistency between the terms and conditions in this section 5 with any other form of publicity collaterals relating to the virtual Vitality Wheel, the terms and conditions in this section 5 shall prevail.

Without prejudice to and in addition to the Marketing Consent (if any) given, you expressly and irrevocably permit and authorise us to disclose, reveal and divulge information regarding your personal particulars to our officers, directors, employees, contractors, sub-contractors and AIA Financial Services Consultants, AIA Financial Advisers, AIA Insurance Representatives ("AIA Representatives") for the purposes of organising, promoting and conducting the virtual Vitality Wheel, and to enable any one of the AIA Representatives to contact and follow up with you as required.

6. Fees

Participation in AIA Vitality is subject to the payment of an Annual Membership Fee that we may determine from time to time. All Annual Membership Fees shall be payable to us on or before your Annual Membership Fee Due Date. If you enrolled in AIA Vitality under your Employer, the terms under this section 6.1 relating to payment of the Annual Membership Fee do not apply to you and additional payment terms as between you and your Employer may apply to you.

You may pay your Annual Membership Fee on an annual or monthly basis using payment methods approved by us. Each monthly payment is an instalment of the current year's Annual Membership Fee.

We reserve the right to change the Annual Membership Fee provided we send you reasonable notice in advance of any such change in Annual Membership Fee. If you are not satisfied with the changes, your sole recourse shall be to end your membership in accordance with the section 7. However, please note that you may still be subject to the notice period of certain Partners and to any other relevant terms and conditions of such Partners.

Subject to sections 7 and 8 and your continued eligibility to be an AIA Vitality member as set out in section 1.1, your AIA Vitality membership will be automatically renewed for a 12-month period on the membership anniversary date.

If we do not receive payment of your Annual Membership Fees by the end of the Grace Period, your AIA Vitality membership will be automatically terminated. Your AIA Vitality membership will continue to be in force during the Grace Period.

Annual Membership Fees are collected separately from your AIA Singapore insurance policy premiums.

The Annual Membership Fee is non-transferable and is non-refundable.

7. Ending of Membership

You may only terminate your AIA Vitality membership at the end of the Membership Year. You must provide us with 30 days prior written notice, sent to us at support@aiavitality.com.sg in order to terminate your AIA Vitality membership. However, please note that you may still be subject to the notice period of certain Partners and to any other relevant terms and conditions of such Partners.

Your AIA Vitality membership will be terminated if you are no longer the policy owner of an AIA Singapore insurance policy or insured under an AIA Singapore insurance policy. If your Employer informs us that corporate AIA Vitality membership no longer applies to you, your corporate AIA Vitality membership will be terminated but you may choose to continue as an individual retail AIA Vitality member by notifying us in accordance with section 1.2.

You may only retain any AIA Vitality Points and AIA Vitality Status you have earned if you pay your Annual Membership Fee within 90 days of your original AIA Vitality membership end date.

In the event that there are any unpaid sums owed to us or to any of our Partners in connection with your AIA Vitality membership, upon the termination of your AIA Vitality membership, we reserve the right to deduct any such unpaid sums from the AIA Vitality Partner Benefits or rewards that you may have earned.

Upon termination of your AIA Vitality membership, all vouchers, prizes and cashback you have earned will be forfeited. You will not be entitled to any refund of the Annual Membership Fee upon termination of your AIA Vitality membership.

8. Termination

We reserve the right to terminate, suspend, cancel, deactivate, recall or revoke AIA Vitality (in whole or in part) at our sole and absolute discretion for any reason whatsoever with reasonable notice.

We further reserve the right to terminate, suspend or deactivate your participation in AIA Vitality (in whole or in part, including your access and right to utilise one or more of the Benefits under AIA Vitality), your transaction(s), AIA Vitality Membership Card, AIA Vitality Points, Vitality Coins or Spins and/or forfeit the accumulated AIA Vitality Points, Vitality Coins or Spins, at our sole and absolute discretion for any reason whatsoever without any prior notice or reasons including without limitation, if we detect any unusual, irregular, suspicious, fraudulent or unauthorised use or activity or any threatened or actual breach by you of the AIA Vitality Terms and Conditions.

9. Other Important Information

The contract entered into between you and us is based on mutual trust. Where dishonesty or fraud (which includes exaggeration) is picked up, Benefits may not be awarded, your membership may be cancelled and the matter may be referred to the police. This membership may become invalid and we may take other action consistent with our legal rights.

If any claim is dishonest or fraudulent or if any dishonest or fraudulent means or devices are used by you, any member of your household or anyone acting on your or their behalf in relation to AIA Vitality, then all Benefits under AIA Vitality may be lost, your AIA Vitality membership may be cancelled and you may have to return to us any payments already made as a result of any dishonest or fraudulent actions.

The AIA Vitality Terms and Conditions herein and the Benefit rules are subject to change (including without limitation, modification, deletion or replacement thereof) from time to time at our sole and absolute discretion, by posting on our website at https://myaia.aia.com.sg/en/vitality/faq-vitality.html. We may elect, at our discretion, to provide notice of such changes to you through e-mail or through other means, but you remain responsible for checking for changed AIA Vitality Terms and Conditions regularly. If you are not satisfied with the changes, your sole recourse shall be to end your membership in accordance with section 7.

We reserve the right to add, remove or modify Partners, Benefits and the AIA Vitality Status and AIA Vitality Points earning structure from time to time at our sole and absolute discretion.

We will give you reasonable notice of any removal of Partners and Benefits and changes to the Annual Membership Fees.

You have no legal relationship with us, other than being bound by the AIA Vitality Terms and Conditions and consequently, when entitled to do so, to receive any Benefits.

Nothing herein shall be construed as a representation by us that AIA Vitality and/or AIA Vitality Membership Card is available for use in geographic areas or jurisdictions other than Singapore.

The AIA Vitality Terms and Conditions and the use of the AIA Vitality Membership Card shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singapore courts.

If for any reason, any provision or part of the AIA Vitality Terms and Conditions is found to be void or unenforceable, such provision or part of the AIA Vitality Terms and Conditions shall be deemed to be severed from AIA Vitality Terms and Conditions and the remainder of such provision or of the AIA Vitality Terms and Conditions, as the case may be, shall remain in full force and effect and may be enforced to the fullest extent possible.

A person or entity who is not a party to these AIA Vitality Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore or other similar laws to enforce any of these AIA Vitality Terms and Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description.

In the event of your breach of these AIA Vitality Terms and Conditions, our failure to enforce these AIA Vitality Terms and Conditions shall not constitute a waiver of these AIA Vitality Terms and Conditions, and such failure shall not affect the right later to enforce these AIA Vitality Terms and Conditions. We would still be entitled to use our rights and remedies in any other situation where you breach these AIA Vitality Terms and Conditions.

The Benefits are not valid in conjunction with other promotions, discounts, offers, vouchers and/or coupons.

By using our Benefits, you acknowledge that you have read these terms and conditions, including the disclaimers below, and that you accept and will be bound by the terms hereof.

Your entitlement to, and enjoyment of, the Benefits is subject to the rules herein, the relevant Partners' Benefit terms and conditions and the AIA Vitality Terms and Conditions. In the event of any conflict between the Partners' Benefit terms and conditions and the AIA Vitality Terms and Conditions, the AIA Vitality Terms and Conditions shall prevail.

We make no representations or warranties, express or implied, of any kind with respect to any of our Partner services or advice nor do we assume any legal liability or responsibility for the completeness, accuracy, adequacy or currency of the contents of the Benefits. Any dispute about our Partners' services must be resolved directly with them. We shall not be liable for any loss, injury, claim or damage suffered or incurred as a result of our Partners' services.

By enrolling for the Partner Benefits, you acknowledge that you have read these rules, the relevant Partners' Benefit terms and conditions, the AIA Vitality Terms and Conditions, including the disclaimers below, and that you accept and will be bound by the terms hereof.

AIA Singapore is not an agent of any of the Partners or vice versa.

In the event of dispute, the decision of AIA Singapore or our Partners (as the case may be) shall be final.

We shall be entitled from time to time to contact you via electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax or other means of communication (via any of your telephone numbers, whether registered in Singapore or otherwise) in respect of your membership and participation in AIA Vitality.

Any notice or other information to be given to you may be given by electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax or other means of communication (by any of your telephone numbers, whether registered in Singapore or otherwise), at the address as may from time to time be notified by you to us in writing.

You hereby agree that any information provided by you for use of AIA Vitality is on a voluntary basis and is only for your membership and participation in AIA Vitality. You also agree that the information provided by you for your membership and participation in AIA Vitality does not constitute disclosure of information for the purposes of an insurance policy contract between us and you. You agree that AIA Singapore may collect, use or disclose your personal data for the purposes of your membership and participation in AIA Vitality, in accordance with our privacy policy set out in https://www.aia.com.sg/en/index/personal-data-policy.html.

Notwithstanding the information provided by you for the membership and participation in AIA Vitality, you are still obliged to disclose all relevant and material information in any proposal or claim form for the purchase of an insurance policy or claims under an insurance policy sold by us.

To the fullest extent permitted by law, we disclaim all express or implied warranties including, but not limited to, warranties of satisfactory quality, merchantability and fitness for a particular purpose.

We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with AIA Vitality, any information, software, products, services or content obtained through AIA Vitality, or your dealings with third party service providers available through AIA Vitality.

Any third party links provided by us on any of our websites, communication channels and social media are provided for your convenience.

Their inclusion does not imply any approval or endorsement by us.

We have no control over the content of those sites and accept no responsibility or liability in respect of them.

You must evaluate and bear all risks associated with the use of the content downloaded and acquired through our/third party websites.

We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with your use or inability to access our website /third party links and/or use any related documents.

Please note that the material (including, without limitation, workout and exercise tips, and information contained in applications and video clips), provided on any of our websites, communication channels and social media, including all text, photographs, images, illustrations, graphics, audio, video and audio-video clips, is provided by way of information only.

Whilst we, (including our holding company, subsidiaries and/or the subsidiaries of our holding company), endeavour to ensure that the contents of the material are accurate, errors or omissions may occur and we do not accept any liability in respect of them. We recommend that you consult with your physician before you undertake to follow any health and fitness instructions you may receive from AIA Vitality, our websites, communication channels and social media. We are not a licensed medical provider and have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. AIA Vitality is not intended to be a substitute for professional medical advice, diagnosis, treatment or management of care following an assessment in the event of abnormal health screen results. Should you have any health related questions, please call or see your healthcare provider promptly.

Should you have an emergency, call your healthcare provider immediately. You expressly agree that your athletic activities carry certain inherent and significant risks of property damage, bodily injury or death and that you voluntarily assume all known and unknown risks associated with these activities even if caused in whole or part by the action, inaction or negligence of us or by the action, inaction or negligence of others. You also expressly agree that we do not assume responsibility for the inspection, supervision, preparation, or conduct of any race, contest, group athletic activity or event that may earn you AIA Vitality Points.

If you ever start to feel unwell or have discomfort at any time after trying the workout or exercise, stop immediately and seek further advice from your healthcare professionals. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of what you may have read on any of our website, communication channels and social media.

Current health and fitness research may exist that could impact the information provided by us, and any tips may not be based on the most recent findings or developments.

We will not be held responsible for any injuries and/or damages that may result from your participation in or engagement of the workout or exercise or any health and wellness programme, of which the information has been provided to or shared with you on any of our websites, communication channels and social media.

AIA Vitality, its website and mobile application are intended for use only for general wellbeing purposes or to encourage or maintain a healthy lifestyle, and are not intended to be used for any medical purpose (such as the detection, diagnosis, monitoring, management or treatment of any medical conditions or disease). Any health-related information provided by AIA Vitality in its website or app should not be treated as medical advice. Please consult a physician for any medical advice required.

You hereby agree to fully indemnify and hold us and the directors, officers, employees and assignees thereof (the "Indemnified Parties") harmless from and against any and all claims, loss or damage (including but not limited to economic loss, loss of or damage to any property or injury to or death of any person and any legal costs) that may be suffered or incurred by any of the Indemnified Parties arising whether directly or indirectly from:

(a)any negligent act or omission or wilful default, misconduct or fraud by you; (b)any action or claim whatsoever brought against you in connection with any breach of the terms and conditions hereunder; and (c)any claim by a third party against any Indemnified Parties in respect of (a) and (b) above. We shall not be held liable for any failure or omission to offer AIA Vitality in accordance with these AIA Vitality Terms and Conditions or for any loss or damage suffered by you if such failure, omission, loss or damage arises out of or in connection with any event of force majeure, including without limitation any calamity or conditions, acts of God, war or warlike hostilities, civil commotion, riots, blockades, embargoes, sabotages, strikes, fires, lockouts, shortages of material or labour, terrorist activity, epidemic, quarantine restrictions, health risk or any defect, failure, interruption, breakdown or malfunction of any machine, computer system, data processing system or transmission link, or any other occurrence beyond our reasonable control, as the case may be.

In the AIA Vitality Terms and Conditions, unless the context otherwise requires, the headings are inserted for convenience only and shall not affect the construction of these terms and conditions.

Please review the AIA Vitality Terms and Conditions periodically for changes and updates. To notify you of when the AIA Vitality Terms and Conditions were last revised, please refer to the date stated at the end of the AIA Vitality Terms and Conditions.

The following expressions have the following meanings:

AIA Singapore, we, our, us

AIA Singapore Private Limited and/or its holding company and/or its subsidiaries and/or the subsidiaries of its holding company.

AIA Vitality

The AIA Vitality programme administered and offered by AIA Singapore.

AIA Vitality Membership Card

The physical or electronic membership card (called the "Vitality E-Card") issued to AIA Vitality members

AIA Vitality Terms and Conditions

The terms and conditions which govern an AIA Vitality member's participation in AIA Vitality including the terms and conditions herein.

AIA Vitality points

The AIA Vitality points awarded to a member for doing certain healthy activities, health screenings, dental screenings, and or vaccines. AIA Vitality points add up to help the member achieve an AIA Vitality Status.

AIA Vitality Status

The AIA Vitality points awarded to a member for doing certain healthy activities, health screenings, dental screenings, and or vaccines. AIA Vitality Points add up to help the member achieve an AIA Vitality Status.

Annual Membership Fee

The annual membership fee that must be paid to enjoy rights of membership on AIA Vitality, as may be set out on our website or otherwise notified to you from time to time.

Annual Membership Fee Due Date

Refers to the date when your Annual Membership Fee payment is due.

Benefits

The discounts, rewards, benefits, goods and/or services available to members through AIA Vitality.

Employer

A corporation or legal entity which has successfully purchased AIA Vitality membership for and on behalf of all or part of its employees, staff, members, or other individual representatives.

Grace Period

The extra 90 days that we give to you, from the Annual Membership Fee Due Date, for you to pay your fee.

Membership Year

The 12-month period starting from the date your AIA Vitality membership begins.

Partner

A retailer, or any other person, firm or corporation which has been contracted with us to provide Benefits to AIA Vitality members.

Partner Benefits

Discounts, rewards, benefits, goods and/or services available to members through AIA Vitality offered by our Partners.

You, your

An individual who has applied and been granted membership in AIA Vitality.

User Account

Your online account on the Vitality website: www.aiavitality.com.sg and/or the My AIA SG mobile application.

Vitality Wheel

The game offered to members to spin a virtual wheel on the AIA Vitality section of the My AIA SG app to win prizes.

Vitality Coins

The coins awarded to a member for participating in certain activities, attaining goals or as a form of cashback for making certain purchases.

Wallet

The electronic wallet in a member's AIA Vitality account used to store vouchers and Vitality Coins awarded or acquired by the member.

Spin

The opportunity to play Vitality Wheel, which is awarded to a member for participating in certain activities.

AIA Vitality FAQs / T&C

AIA Vitality

About AIA Vitality

1. Who is eligible for AIA Vitality?

2. What if I'm a new AIA Singapore policy owner or just recently insured?

3. What if I'm already insured with AIA or I'm an existing AIA Singapore policy owner?

4. What is the duration of my AIA Vitality membership?

5. How do I sign up for AIA Vitality?

6. What's the fee for AIA Vitality Membership?

7. How do I pay for my AIA Vitality membership?

8. How do I reset my password?

9. How do I change my personal particulars?

10. Where can I access my AIA Vitality Membership eCard/Membership Number?

11. Will my insurance premiums be affected by the health and fitness information submitted to AIA Vitality?

12. How do I terminate my AIA Vitality membership?

13. How long does it take to process my termination request?

AIA Vitality Points & Status

14. What is an AIA Vitality status?

15. How do I earn AIA Vitality points?

16. How do I check if my AIA Vitality points are updated?

17. How long do I retain my AIA Vitality status once I've achieved it?

18. How many AIA Vitality points can I earn in a day for the Weekly Fitness Challenge?

19. I exercise multiple times a day. Do I earn AIA Vitality points for all sessions?

20. If I have achieved the annual limit of 15,000 AIA Vitality points for physical activities, can I still earn AIA Vitality points to improve my AIA Vitality status by completing the Weekly Fitness Challenge?

21. How do I earn AIA Vitality points for my health screening, vaccination and/or dental/fitness/nutrition assessment?

22. Can I still earn AIA Vitality points when I am overseas?

23. Can I still earn AIA Vitality points if I submit my health screening/assessment results and vaccination receipt after my membership anniversary?

24. How many AIA Vitality points can I earn in a year from my personal health challenges?

25. I participated in a marathon event recently. How do I receive AIA Vitality points for this?

26. My device shows that it has tracked my sleep but why am I not earning any AIA Vitality points for the Sleep Challenge?

27. What if I take multiple naps throughout the day? Will I be awarded AIA Vitality points for these naps if they add up to 7 hours or more?

Health Screenings, Vaccinations and Assessments

28. What online health assessments are available?

29. How is my Vitality Age calculated?

30. I recently completed my screenings, assessments, and vaccinations overseas. Can I use the results to earn AIA Vitality points?

31. Do I have to complete my health screening and/or vaccinations only at AIA Vitality partner clinics?

32. What is the healthy range for the Basic Health Screening results?

33. Can I complete my fitness assessment in any gym and submit the results to earn AIA Vitality points?

34. I was recommended by my doctor to undergo a mammogram and prostate screen. Can I submit the results to earn AIA Vitality points despite not meeting the eligible age criteria?

35. What if I am working on the night shift? Does the sleep assessment take that into account and will it affect my results?

36. I am currently schooling instead of working. Can I still take the sleep assessment?

Recommended Challenges

37. How are my recommended challenges determined?

38. How do you track my progress?

39. Can I create my own challenges?

Weekly Fitness Challenge and Team Challenge

40. When does my spin expire?

41. When will the Vitality coins earned from Weekly Fitness Challenge expire?

42. Where can I find the list of AIA Vitality members who have won Vitality coins or surprise gifts from spins?

43. Why didn't I get any spin for the Vitality wheel after achieving my weekly target?

44. How do I participate in the Team Challenge?

45. How do I invite team members to join me for Team Challenge?

46. How do I search for friends?

47. How often can I switch/add team members for Team Challenge?

48. How many teams can I form/join for Team Challenge?

Fitness Devices and Device Booster Challenge

49. Can I earn AIA Vitality points using any fitness device or app?

50. Can I link my other devices or apps to Health app (on iOS) and S Health to earn AIA Vitality points?

51. Why is there a discrepancy in the number of steps captured by My AIA SG app when compared to Health app (on iOS) while using my Apple Watch?

52. Which types of data are supported by each device and app?

53. How do I link my fitness device/app to my AIA Vitality account?

54. Why is there a discrepancy in the number of steps captured by My AIA SG app when compared to S Health app while using my Samsung Watch?

55. Why can't AIA Vitality receive sleep data from all fitness devices that can track sleep?

56. My device shows that it has tracked my sleep but why isn't the sleep data synced to My AIA SG app?

57. Why is my device linking/delinking button disabled?

58. How do I participate in Device Booster Challenge?

59. If I have bought a new fitness device from a physical store, can I submit the receipt to qualify for Device Booster Challenge?

60. I have purchased more than one fitness device in the last three months, how do I know which fitness device to qualify for Device Booster Challenge?

61. How is the rebate for Device Booster Challenge calculated?

62. What is the 12-week challenge for Device Booster Challenge?

63. How will the rebate for Device Booster Challenge be awarded?

64. If I did not manage to complete all 12 weeks of the Device Booster Challenge, can I quit, restart or request to extend?

65. When will the Vitality coins earned from Device Booster Challenge expire?

Sleep Tracking

66. How many AIA Vitality points can I earn in a year for tracking sleep?

67. What counts as "qualified sleep"?

68. Can I manually input my sleep hours to earn AIA Vitality points?

69. What are the supported fitness devices to be used for tracking sleep in order to earn points?

70. What if I am able to perform just fine with less sleep (4-6 hours)?

Partner Benefits