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What is Telemedicine?

We understand the feeling of having to drag your feet to the doctor's clinic and wait in a queue for hours before your turn. Sometimes you just want to have a longer rest at the comfort of your own home when you are feeling unwell. Well, now you can.

WhiteCoat

Introducing WhiteCoat, a Singapore-based healthcare provider that offers on-demand telemedicine services simply through a mobile app. Receive professional advice from WhiteCoat's Singapore-registered doctors via a video consultation wherever you are, comfortably. The best thing is, WhiteCoat will deliver the prescribed medicine to your preferred location within 90 minutes.
 
Our exclusive partnership with WhiteCoat not only brings you added convenience but also more savings!

Enhanced WhiteCoat benefits for AIA HealthShield Gold Max customers!

Enjoy consultation fee* at negotiated rates for the following services via the WhiteCoat app: 
  • GP teleconsultations 
  • Psychology / Psychiatry teleconsultations and in-clinic consultations  NEW!
Do remember to select "AIA HealthShield" profile on the WhiteCoat app to enjoy this special rate. 
* Please note that the consultation fee excludes GST, medication or delivery charges (where applicable). 

Why choose WhiteCoat?

Reliable healthcare

Your health is in good hands with WhiteCoat's doctors who are registered with the Singapore Medical Council.

Added convenience

You can avoid the stress of waiting in line to see doctor and have your medication delivered to you.

Personalised service

Select an in-house doctor of your choice and you will be automatically assigned to your preferred doctor.

Easy access to your consultation history

Your consultation history, prescription and medical certificate can be found on the WhiteCoat App.

What services can WhiteCoat provide?

General medical consultation
Diagnosis and treatment for common acute conditions. List of conditions includes flu, cough, cold or sore throat; fever or headache; diarrhea, constipation or vomiting; rash or cold sores, conjunctivitis, urinary tract infection, dermatological conditions and other non-emergent medical issues.
Chronic disease management
Prescription & medication refills for patients suffering from chronic diseases such as hypertension, hyperlipidaemia and diabetes.
Specialist referrals
WhiteCoat app can seamlessly connect you with us for an appointment with an AIA Quality Healthcare Partner if a specialist consultation is required.
Mental wellness
You can consult WhiteCoat's mental health professionals for anxiety disorder, stress, depression, dementia, obsessive compulsive disorder, etc.

Getting started

Simply download and login to WhiteCoat App to enjoy your WhiteCoat benefits. 

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Early Detection Screening

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Download AIA+ app

Easy access to Healthcare benefits on the go:
 
  • Browse AQHP specialists' profiles
  • Request for an appointment
  • View your AIA HealthShield Gold Max e-Card
app-store
google-play

Download AIA+ app

healthcare

Easy access to Healthcare benefits on the go:

  • Browse AQHP specialists' profiles
  • Request for an appointment
  • View your AIA HealthShield Gold Max e-Card
app-store
google-play
healthcare

Download AIA+ app

Easy access to Healthcare benefits on the go:

  • Browse AQHP specialists' profiles
  • Request for an appointment
  • View your AIA HealthShield Gold Max e-Card
app-store
google-play
Important notes
This telemedicine service is not a contractual benefit. WhiteCoat is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by WhiteCoat, which is not sold or marketed by AIA.
 
  • The negotiated rates, and any AIA HealthShield campaign with WhiteCoat (if any), is only applicable for AIA HealthShield Gold Max Insureds. 
  • To be entitled to the benefit, customers must use their AIA HealthShield profile in the WhiteCoat App for the consultation. 
  • Please note that the negotiated rates exclude GST, medication or delivery charges (where applicable). 
  • Any and all consultation fees, medication, medical tests, imaging and examination, if any, shall be fully borne by the member. 
  • AIA shall not be held responsible or liable in any way for any action, omission, advice or information that is given, or statements made by any service providers or other persons (including healthcare providers) arising from or in connection with this service. 
  • Medical information will not be disclosed by the service provider to us. However, should you require Specialist Referral Service via the AIA Appointment Team, you will need to give your consent via WhiteCoat to disclose the necessary information required for this Service. 
  • Value-added services provided by our partners are not contractual benefits. AIA reserves the right, at its sole and absolute discretion, to cancel, terminate and/or withdraw the value-added services any time or for any reason without notice. 
Collection and Use of Personal Data: Any and all personal data provided to us will be used to ascertain your eligibility to access the services and other information herein. The collection, use, disclosure and retention of your personal data is subject to the AIA Personal Data Policy (Singapore), to which you agree and accept.