Life Insurance
Protect your loved ones’ future from life’s uncertainties
Explore our financial calculators and resources for your long term and short term goals at different life stages.
EXPLORE NOWFor Individuals
For Business
Protect your loved ones’ future from life’s uncertainties
Adequate coverage for medical bills so you can focus on getting better
Protect against the financial burdens of critical illness
Protect your ability to earn an income.
Be financially prepared for the unexpected
Start planning early and fulfil your saving goals.
Make your money work harder for you – your dreams matter
Plan your enduring legacy, and share it with the generations to come.
Cover your personal belongings from loss or damage
AIA Vitality is one of the most comprehensive wellness programmes with a wide spectrum of tools and benefits that target different aspects of your health.
We take care of the matters of your life because your life matters
VIEW ALL IN LIFE MATTERSFor almost a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.
Healthier, Longer, Better LivesAIA Vitality supports and motivates you every step of the way towards achieving your health goals. What’s more, get rewarded for healthy choices and earn points when you get active, eat well and complete Health Checks!
Find Out MoreWe strive to assist you for all your inquiries with high touch customer service.
Contact AIAFor Customer Support
For Resource/Useful Links
Cannot find the answer in our FAQ section? Contact us now
Manage all your AIA payments from one convenient location
Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
On the sale of insurance products under the Financial Advisers Act (FAA)
Connect securely and view all your financials at one glance
Have a question? You may find the answer here
A selection of forms you can download, fill in and send back to us
Need to make a claim? Learn more about the claim process.
Useful information for policyholders
Exclusive for AIA policyholders and Vitality members to conveniently access policy information, Vitality membership and rewards
If you are an AIA customer, and do not have a login, you can register for My AIA SG account here.
My AIA SG
My Rewards
AIA Altitude
Make Payment Online
Submit a Claim
Request HealthShield
Pre-Authorisation
FSC Access
Bank Partner Access
FA/Broker Partner Access
eBenefits
Exclusive for AIA policyholders and Vitality members to conveniently access policy information, Vitality membership and rewards
If you are an AIA customer, and do not have a login, you can register for My AIA SG account here.
My AIA SG
My Rewards
AIA Altitude
Make Payment Online
Submit a Claim
Request HealthShield
Pre-Authorisation
FSC Access
Bank Partner Access
FA/Broker Partner Access
eBenefits
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Download the AIA eBenefits Mobile Application from the Apple and Google playstore
to enjoy an
enhanced user experience and more!
Mental resilience program in collaboration with Potential Project
A comprehensive medical plan to cater to the needs of global talent of businesses
Download the app for easy access to your employee benefits
Discover our suite of solutions just for your employees
Cultivating mental resilience
World-class Healthcare for your global talents
AIA Singapore is part of the AIA Group, which today is the largest life
insurance company in the world. As a market leader in employee benefits,
with more than 50 years of experience in helping employers meet the expectations of
their employees, we offer innovative solutions that can address your
employees’ needs at any stage of their life journey, while delivering a
fulfilling customer experience – enabling them to live Healthier, Longer,
Better lives.
INSURED EMPLOYEES
SUPPORT TEAM
CUSTOMER SERVICE RATING
and some of our other distinguished awards
"The AIA team provides professional support and advice whenever needed, and is always open to our suggestions – striving to deliver excellence client service"
Client Compensation & Benefits Lead
Global Company
"AIA SG is a well established global insurance company which is able to cater to our employee population and complex benefits program, while providing competitive pricing"
Client Human Resources Manager
Large Financial Institution
"We have benefited from the new technologies invested by AIA, enabling our employees to submit claims conveniently and seamlessly via the AIA eBenefits platform"
Client Reward Advisor
Multinational Financial Institution
Our unique and diverse solutions to support and inspire a healthy workforce for your company.
Flexi Vitalcare plus is designed with different coverage and budget levels so that you can select the best combination to suit your needs.
Starting from 5 employees
Whether you’re looking to match existing benefit structures or to redesign an offering - we work with you to find the best solution.
Starting from 20 employees
We offer a wide range of quality healthcare options for your employees including White Coat teleconsultation and personal case management services by Teladoc Health.
We are looking beyond claims and into prevention by offering a well-rounded health and wellness programme to engage your employees and support a healthy workforce.
Our highly popular welllness programme utilises gamification and powerful incentives to encourage members towards better health
Our annual science-backed survey gives you insight into workplace health trends and
opportunities
Tap into a variety of curated activities to keep employees engaged, including health
screenings, vaccination, talks and fitness bootcamps
Employees can boost their coverage with add-ons that cater to their specific
financial
and health needs at every stage of their lives
Leveraging on our extensive experience and solid financial structure, we provide insights-driven plans tailored for any enterprise.
A comprehensive medical plan with high annual limits to cater to the needs of global talent of businesses ranging from SME to Large MNCs.
Flexi Vitalcare plus is designed with different
coverage and budget levels so that you can
select the best combination to suit your needs.
Starting from 5 employees
Whether you’re looking to match existing
benefit structures or to redesign an offering -
we work with you to find the best solution.
Starting from 20 employees
We are looking beyond claims and into prevention by offering a well-rounded health and wellness programme to engage your employees and support a healthy workforce.
Our highly popular welllness programme utilises gamification and powerful incentives to encourage members towards better health
Our annual science-backed survey gives you insight into workplace health trends
and
opportunities
Tap into a variety of curated activities to keep employees engaged, including
health
screenings, vaccination, talks and fitness bootcamps
Employees can boost their coverage with add-ons that cater to their specific
financial
and health needs at every stage of their lives
Make timely and confident decisions for your employees with
relevant data and reports.
Get an overview of your employees’ overall wellbeing
benchmarked against
your peers and track outcomes of current programmes.
Receive data on your employees’ claims and identify patterns
and risks. Optimise benefits and find new opportunities.
Our dedicated analytics team conducts annual audits on our
healthcare
providers to ensure reasonable costs of treatment and service standards.
Access a host of intuitive platforms designed
for HR teams and your employees - bringing them modern day convenience so that everyone can
focus on what truly matters.
A self-serve employee platform that allows convenient access to all corporate insurance matters to reduce HR dependency.
Employees can quickly pull up their policy details to gain clarity on their coverage and how to utilise their benefits.
Go paperless! Employees can easily file their claims online by taking a snapshot of their bills and receipts.
Know the exact stage of submitted claims, receive timely status updates and view details of past and new claims.
Employees can simply open up the app and show their eCard for hassle-free clinical outpatient visits!
Employees can locate clinics in their area, view opening hours and make appointments. We can even arrange appointments for specialist visits.
A one-stop solution that empowers your HR team to manage members easily through useful tools and resources.
Quickly pull up key details about your employees and their policy to gain insight into their status and coverage.
Access all of your corporate insurance matters such as panel clinics, forms and support in one platform anytime, anywhere!
Generate eLOG seamlessly from our platform so that your employees can quickly get the medical attention they need.
Employees can locate clinics in their area, view opening hours and make appointments. We can even arrange appointments for specialist visits.
Save the trees! View your bills and easily track it on our platform.
Our digital platform that engages employees with a combination of gamification, team dynamics and powerful incentives to encourage them towards better health outcomes.
Ease of roll-out for AIA Vitality programme.
Attractive incentives to motivate employees with access to preferrential rates for health screenings.
Access to reporting platforms and effective programme monitoring.
Discover how healthy you are with online assessments and regular health screenings at our partner clinics.
Make the right health choices and complete personalised challenges to earn points.
Celebrate the achievement of better health with exclusive rewards and partner benefits.
Discover how healthy you are with online assessments and regular health screenings at our partner clinics.
Make the right health choices and complete personalised challenges to earn points.
Celebrate the achievement of better health with exclusive rewards and partner benefits.
A convenient one-stop app for all your medical needs, providing on-demand video consultation services wherever you are.
Whitecoat doctors will be able to diagnose common acute conditions as well as issue Medical Certificates (MCs) via a video call.
Members can expect doorstep delivery of doctor prescribed medication in as soon as 90 minutes, so they can stay home for rest.
If specialist referral is needed, you can easily set an appointment with our AIA Quality Healthcare Partners seamlessly via the WhiteCoat App.
Prescription & medication refills for patients suffering from chronic diseases such as hypertension, hyperlipidaemia and diabetes.
All your consultation history, prescription and medical certificate can be found on the WhiteCoat mobile application.
We are always here when you need us the most. Our dedicated hotline and email serves to answer your HR and employees' queries anytime, anywhere.
Collaboration with our exclusive partners has enabled us to extend the highest quality of services we offer to you - delivering a unique benefits proposition just for you.
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Take a look at the results we have achieved with
companies like yours.
The Singapore’s healthiest workplace explores the interaction between employee’s lifestyle choices, general health, and business critical outcomes such as engagement and productivity. This report analyses survey responses from 14 organisations and 1,162 employees in Singapore.
Since the launch of AIA Vitality in 2013, its members have seen increased levels in their health and wellness. Check out the figures and hear what employees want as part of their workplace healthcare arrangements!
Need more information? Submit the form for our consultants to get in touch with you and:
Regional Solutions (“AIARS”) is a wholly owned network operating in 18 markets across Asia Pacific managed by the AIA Group. The Group’s rich Asian heritage and keen contemporary insights have enabled us to maintain leading positions in each of our markets across the Region and secure our vision as the world’s pre-eminent life insurance provider. AIA RS offers a wide range of products within the employee benefits field, including Group Term Life and its riders, Accident and Medical coverages. Add value services include extensive wellness solutions, ranging from AIA Vitality and teleconsultation services as well as Voluntary Products for the employees.
By leveraging the extensive reach of our local offices, AIARS provides centralised reporting and analytics, centralised service support and regional underwriting to MNC clients, to ensure consistent service standards, reliable management and accountability. For clients seeking a single, convenient way to manage their employee benefits in Asia Pacific, our dedicated team of specialists based in Hong Kong and Singapore will provide tailored support and solutions that meet both local needs and regional requirements.
Please click on https://www.aia.com/en/investor-relations/credit-investor.html for more information.
You may complete a Letter of Appointment and inform us of the change via email.
The AIA Group Term Life and Total and Permanent Disability plan provides comprehensive 24-hour global coverage for total and permanent disability, terminal illness and death. This means wherever they are, your employees will be covered.
The AIA Group Accidental Death and Dismemberment plan provides 24-hour global coverage in the unfortunate event of death due to an accident. It also covers permanent disablement, such as the loss of the use of a limb due to an accident according to the Schedule of Indemnities, and third-degree burns covering at least 25% of the body’s surface.
The AIA Group Critical Illness plan provides comprehensive financial support to protect your employees against an unexpected critical illness. It includes either additional or accelerated critical illness coverage for most major critical illnesses.
The AIA Group Long Term Disability plan safeguards your employees against the financial impact of loss of income, in the event that they develop a total or partial disability resulting in them being unable to work and earn an income.
The AIA Group Hospitalisation and Surgical (GHS) plan is a comprehensive medical expenses reimbursement plan. If your employees need surgery or a hospital stay, this plan will meet most of their medical expenses.
The AIA Group Major Medical plan provides a safety net for your employees by covering medical costs that fall outside your company’s Group Hospitalisation and Surgical plan.
The AIA Group Maternity plan is an add-on to the company’s basic Group Hospitalisation and Surgical plan. It reimburses maternity expenses for your female employees/dependants when they require hospitalisation.
The AIA Dental PPO-Plus plan protects your employees’ dental health by providing coverage for basic dental procedures such as scaling and polishing, fillings and extractions, and even complex procedures such as wisdom tooth surgery and root canal treatments.
The AIA Group Specialist Oupatient plan, an add-on to the company's Group Hospitalisation and Surgical plan, is designed to help your employees with the costs of outpatient specialist consultations, medications, X-rays and laboratory tests.
With an extensive network of over 300 panel clinics in Singapore offering cashless transactions upon presentation of the AIA Integrated Healthcare Solutions (IHS) card, the ultimate convenience is provided for your employees’ outpatient consultation needs. AIA IHS is an add-on to the company's Group Hospitalisation and Surgical plan.