Life Insurance
Protect your loved ones’ future from life’s uncertainties
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{{label}}As an extra layer of protection, all AIA systems, including My AIA SG, are secured using two-factor authentication. This means that on top of your login credentials, a One-Time Password (OTP) or Singpass authentication is also required before you can perform any transactions.
AIA provides a Secure Zone icon (as symbolized by a 'lock' icon) within our site to reassure you that information transmitted from computer to our systems are encrypted according to the latest encryption standards.
Any transaction to your policies, whether it is performed by you or by your AIA Financial Service Consultant, is secured by a one-time password which will be sent to your registered mobile phone number.
In addition, you will also be asked to review and authorise the transaction before it is processed.
Phishing is one of the most common form of cyberattack whereby scammers disguise themselves as a trusted entity and tricks a victim into opening a malicious link to steal user data, including login credentials and credit card numbers.
How to protect yourself?
Smishing is a form of phishing attack which involves a text-messages (SMS/WhatsApp). Scammers will send misleading text messages to trick you into believing that a message has arrived from a trusted person or organisation and convince you to take action that gives the scammer exploitable information (login credentials, policy number) or access to your device.
Scammers often use good news (i.e promise of free gifts, exclusive offers etc.) to trick you into taking action.
How to protect yourself?
Vishing is another common form of phishing whereby scammers use savvy social engineering tactics to convince victims to act and, in the process, give up private information and access to accounts.
Often, the caller will pretend to be calling from the government, tax department, police, or trusted organisations such as AIA and use threats and convincing language to make the victim feel as though as they no other option then to provide the information being asked of them. For example, a scammer may call you to threaten that your AIA policy may be terminated unless you provide the login credentials of your My AIA SG account.
How to protect yourself?
To ensure the confidentiality of your password, we recommend the following:
Note: No staff of AIA should ever need to ask you for your password for any reason.
Protect your computer against viruses and malicious programs.
You should exercise precaution to protect your PC against viruses. Besides damaging and/or destroying data, some of the viruses (e.g. Trojan Horse) can capture your password keystrokes as well as other personal information and transmit the data to a third party without your consent. To prevent against viruses and possible hacking, you should:
Exercise Vigilance against SPAM and Phishing
SPAM and Phishing attacks are increasingly prevalent in email communications that result in misleading communications, deceptive marketing and identity theft.
To assist you in continuing to enjoy safe transactions with AIA, we seek your ongoing vigilance and adherence to the following guidelines:
Avoid conducting any personalised or sensitive transaction using the Internet access provided by public places.
This is to minimise the possibility of hacking and viruses.
Always update internet browsers to the latest version so that you have the most updated security features available.
As a form of added security, clear your browser's cache and history after each session so that your account information is removed.
Legitimate AIA websites are represented by the lock icon which demonstrates that the website is secured by digital certificates issued by a trusted certificate authority. A valid certificate provides assurance that the website is genuine and not spoofed by malicious threat actors.
You can click on the icon to view the details of the certificate such as the issuing party, validity period, etc.
Whilst accessing My AIA SG, make sure that the URL is preceded by “https://”. You can check for security information about the site by clicking on the lock icon displayed at the browser bar.
When accessing AIA website, always personally and directly enter the relevant website address in the browser address bar to ensure that you are on AIA legitimate website. Do not login via any hyperlinks within emails.
You can prevent any User ID/Password from being stored in your browsers by de-activating the function:
Launch your Web Browser
Logon to My AIA SG on a regular basis and monitor the 'Account Activities and History Transactions' displayed under 'Notices' section to make sure that the information displayed is accurate and there had been no unauthorised transactions on your accounts.
Also note the 'Last Login Login Date and Time' which is displayed within the summary section of My AIA SG.
Should the information be inconsistent with your previous login date and time, inform our Customer Care Consultants at 1800-248-8000 or (65) 6248-8000 (from overseas), Mondays to Fridays between 8:45 am and 5:30 pm excluding Public Holidays.
Log out from My AIA SG and disconnect from the Internet if you are to leave your computer, even for a short while. For security reasons, we have incorporated a function that will automatically log you out when no activity has been detected after a given duration.
Notify our Customer Care Consultants at 1800-248-8000 or (65) 6248-8000 (from overseas), Mondays to Fridays between 8:45 am and 5:30 pm excluding Public Holidays.
Date Issued: 3 June 2022
Date Issued: 25 January 2022
Date Issued: 9 November 2021
Date Issued: 6 August 2021
Date Issued: 4 June 2021
Date Issued: 21 May 2021