AIA Healthshield Support

Healthcare Partner Network

TELADOC HEALTH PERSONAL CASE MANAGEMENT

We know how tough it can be to make critical, life changing decisions for serious medical conditions. That is why, we have enhanced our holistic healthcare proposition by partnering Teladoc Health to provide personalised medical support and guidance from diagnosis, treatment, through to recovery.

Our partnership with Teladoc Health will enable our customers to:

Confirm their diagnosis and assess treatment options
Identify the most appropriate medical provider for treatment
Manage ongoing challenges of dealing with serious medical conditions with their treating doctor and get personalised support and guidance from Teladoc Health’s case management team

Why Teladoc Health Personal Case Management?

Customers who have serious medical conditions often feel uncertain and anxious about their medical journey. Our research* has found that while 68% of our customers feel that their current health insurance provides sufficient protection for them,

are concerned about unnecessary or incorrect diagnosis

are concerned about lack of on-going personal healthcare support

are concerned about lack of coordinated care and support

*AIA’s Understanding Healthcare Needs and Expectations Study, April 2018

AIA-Teladoc Health Brochure
How Does Teladoc Health Work?
Am I Eligible?
Real Life Stories
Frequently Asked Questions
Contact Teladoc Health

Who is Eligible?

This service is available for insured customers with the following plans:

AIA Max VitalHealth A
AIA Max VitalHealth A Value
AIA Max VitalCare
AIA Max VitalHealth B
AIA Beyond Critical Care
AIA Absolute Critical Cover

Selected AIA HealthShield Gold Max Riders

MEDICAL PROTECTION

Eligible AIA HealthShield Gold Max Riders include AIA Max VitalHealth A, AIA Max VitalHealth A Value, AIA Max VitalCare and AIA Max VitalHealth B.

AIA HealthShield Gold Max riders are optional add-ons that complement your AIA HealthShield Gold Max plans to help minimise your out-of-pocket medical and hospitalisation expenses.

AIA Beyond Critical Care

CRITICAL ILLNESS PROTECTION

A first-in-market critical illness plan that is dedicated to protecting both your physical and mental health even in later years.

AIA Absolute Critical Cover

CRITICAL ILLNESS PROTECTION

AIA Absolute Critical Cover offers protection beyond critical illnesses (CI), but also for chronic diseases, age-related conditions and future unknown diseases. The cover also provides potential cash value and optional riders such as the ASCC Booster to strengthen your coverage against the unknown and unexpected.

Existing insured customers with AIA Max Essential A, AIA Max Essential A Saver, AIA Power Critical Cover or AIA Triple Critical Cover with Power Upgrade Rider plans are also eligible for the service.

what can TELADOC HEALTH do for you?

provide Access to over 50,000 leading global specialists

Review and re-evaluate your medical condition

Offer medical recommendation based on reviewed diagnosis

Provide ongoing guidance and support to help manage your medical condition

Dedicated hotline in English and Chinese (Monday – Sunday: 9am – 9pm) (excluding public holidays)

how does it work?

REAL LIFE STORIES

Ashifa’s Story

When Ashifa found a lump in her neck, she was diagnosed with cancer and was recommended various invasive investigations and treatment. Worried and confused, she turned to Teladoc Health for advice.

Customer Case Stories

A selection of real and personal experiences depicting customers’ medical journey with Teladoc Health by their side.

Want to know more?

To access this service, please

approach your AIA Financial Services Consultant/Insurance Representative or

call Teladoc Health at
(65) 6643 9195 or

email Teladoc Health at
aiasg@teladochealth.com.sg

IMPORTANT NOTES

This Personal Case Management service is not a contractual benefit. Teladoc Health is an independent third-party company. AIA Singapore Private Limited (“AIA”) shall not be responsible or liable for any medical service, product and solicitation effort provided by Teladoc Health, which is not sold or marketed by AIA. All Teladoc Health related statistics and service information stated have been verified by Teladoc Health only.

1. Please click here for the full list of serious medical conditions that Teladoc Health accepts for personal case management. Eligibility for service is subject to evaluation by AIA and Teladoc Health and the services provided are subject to the terms and conditions of Teladoc Health. Please contact Teladoc Health for full details of the scope of the service.

2. AIA will only release information on the policy held by a customer to Teladoc Health once the service Enrolment Form has been signed by the said customer.

3. The Teladoc Health Personal Case Management service is a complimentary service for our insured customers with AIA Max VitalHealth A / A Value, AIA Max VitalCare, AIA Max VitalHealth B, AIA Max Essential A / A Saver, AIA Beyond Critical Care, AIA Absolute Critical Cover, AIA Power Critical Cover, and AIA Triple Critical Cover with Power Upgrade Rider plans only. Tests, treatments, procedures, devices or medication recommended by Teladoc Health may be subject to additional charges that are not covered by your plan. Please consult your AIA Financial Services Consultant for more details.

Insurance plans are underwritten by AIA Singapore Private Limited (Reg. No. 201106386R). All insurance applications are subject to AIA’s underwriting and acceptance. This is not a contract of insurance. You are advised to read the policy contract for the precise terms and conditions of the plan.

Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs.

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the GIA/LIA or SDIC websites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).

This advertisement has not been reviewed by Monetary Authority of Singapore.

The information is correct as at 1 July 2022.

TELEMEDICINE

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Healthcare Partner Network

TELADOC HEALTH PERSONAL CASE MANAGEMENT

Why Teladoc Health Personal Case Management?

Who is Eligible?

Selected AIA HealthShield Gold Max Riders

AIA Beyond Critical Care

AIA Absolute Critical Cover

what can TELADOC HEALTH do for you?

provide Access to over 50,000 leading global specialists

Review and re-evaluate your medical condition

Offer medical recommendation based on reviewed diagnosis

Provide ongoing guidance and support to help manage your medical condition

Dedicated hotline in English and Chinese (Monday – Sunday: 9am – 9pm) (excluding public holidays)

how does it work?

REAL LIFE STORIES

Want to know more?

DOWNLOAD
AIA HEALTHCARE APP