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  • {{title}}

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    • NOTICES TO AIA POLICYHOLDERS

    TRANSFORMING OURSELVES TO SERVE YOU BETTER


    Please be informed that our Customer Service Center at AIA Tower will be closed on 8 August 2018, from 1 pm onwards.
    We will resume operations at our Finlayson Green Office on 10 August 2018, Friday at 8.45am to 5.30pm.

    • Scheduled System Maintenance
    • Policy Owners' Protection Scheme
    • Interim Cover
    • Representative Notification Framework (RNF)
    • Unclaimed Death Proceeds
    • Unclaimed Maturity Proceeds

    As part of our regular system maintenance, the following services will not be available during the mentioned periods:

    Service Scheduled Maintenance Date/Time Expected Downtime

    AIA eCare

    21 Jul 2018, 10pm – 22 Jul 2018, 12noon

    14 hours
    FSC Access

    21 Jul 2018, 10pm – 22 Jul 2018, 12noon

    14 hours
    Bank Partner Access

    21 Jul 2018, 10pm – 22 Jul 2018, 12noon

    14 hours
    FA Partner Access

    21 Jul 2018, 10pm – 22 Jul 2018, 12noon

    14 hours
    AIA Go

    21 Jul 2018, 10pm – 22 Jul 2018, 12noon

    14 hours
    Online SQS

    21 Jul 2018, 10pm – 22 Jul 2018, 12noon

    14 hours
    AIA Vitality 

    21 Jul 2018, 10pm – 22 Jul 2018, 12noon

    14 hours
    Service AIA eCare
    Scheduled Maintenance
    Date/Time    		 21 Jul 2018, 10pm – 22 Jul 2018, 12noon
    Expected Downtime 14 hours
    Service FSC Access
    Scheduled Maintenance
    Date/Time    		 21 Jul 2018, 10pm – 22 Jul 2018, 12noon
    Expected Downtime 14 hours
    Service Bank Partner Access
    Scheduled Maintenance
    Date/Time    		 21 Jul 2018, 10pm – 22 Jul 2018, 12noon
    Expected Downtime 14 hours
    Service FA Partner Access
    Scheduled Maintenance
    Date/Time    		 21 Jul 2018, 10pm – 22 Jul 2018, 12noon
    Expected Downtime 14 hours
    Service AIA GO
    Scheduled Maintenance
    Date/Time    		 21 Jul 2018, 10pm – 22 Jul 2018, 12noon
    Expected Downtime 14 hours
    Service Online SQS
    Scheduled Maintenance
    Date/Time    		 21 Jul 2018, 10pm – 22 Jul 2018, 12noon
    Expected Downtime 14 hours
    Service AIA Vitality
    Scheduled Maintenance
    Date/Time    		 21 Jul 2018, 10pm – 22 Jul 2018, 12noon
    Expected Downtime 14 hours

    If you need any assistance, please email us at sg.ecare@aia.com.

    We apologise for any inconvenience caused.

    WHAT IS POLICY OWNERS' PROTECTION SCHEME?

    The Policy Owners' Protection Scheme (PPF Scheme) protects policy owners in the event a life or general insurer which is a PPF Scheme member fails. The PPF Scheme is managed by an independent body, Singapore Deposit Insurance Corporation (SDIC).

    All existing and new life insurance policies, including riders/add-ons, and most general insurance policies issued by AIA Singapore are covered under the scheme. The PPF Scheme provides 100% protection for the guaranteed benefits of your life insurance policies up to the applicable caps. No caps are applicable for general insurance policies. Coverage for your policy is automatic and no further action is required from you.

    For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please visit the Life Insurance Association, General Insurance Association or SDIC websites (www.lia.org.sg, http://www.gia.org.sg or http://www.sdic.org.sg) for a copy of the consumer guide.

    List of AIA insurance policies and riders/add-ons covered under Policy Owners’ Protection Scheme:

    A. Name of Life Insurance Product under each Category (updated as at 4 June 2018)

    Category 1 insured policies include policies or riders/add-ons such as:

    • Individual accident and health policies 
    • Riders to an individual policy except term acceleration riders 
    • Group health and personal accident policies 
    • Part of any insured policy comprising the accumulated values (including accrued interest) of coupon deposits, advance premium payments and unclaimed moneys  


    Category 2 insured policies include policies or riders/add-ons such as:

    • Individual policies or riders (other than Category 1 or 3 insured policies) 
    • Voluntary group term, whole life and endowment policies 
    • Term acceleration riders 


    Category 3 insured policies include individual annuities and voluntary group annuity policies

    Category 4 insured policies include non-voluntary group term, whole life, endowment and annuity policies

    For a full list of policies insured, click Here

     

    B. Name of General Insurance Product under each description (updated as at 06 May 2016)

    Policy of insurance which complies with the requirements of the Motor Vehicles (Third-Party Risks and Compensation) Act (Cap. 189) NIL
    Policy of insurance which complies with the requirements of the Work Injury Compensation Act (Cap. 354) NIL
    Policy of insurance which provides personal motor cover NIL
    Policy of insurance which provides personal travel cover 1 AIA Around The World
    2 AIA Assist
    3 AIA Around The World Plus
    Policy of insurance which provides personal accident/ health cover NIL
    Policy of insurance which provides personal property (structure and contents) cover 1 AIA Content Insurance
    2 AIA Covermax
    3 AIA Elite Homecare Plans
    4 AIA Elite Millennium Agents Plans
    5 AIA Family' HomeCare Plans
    6 AIA Family' Elite HomeCare Plans
    7 AIA Group HomeCare Plans
    8 AIA HomeCare Affinity Program
    9 AIA HomeCare BonusPac Plans
    10 AIA HomeCare Limited Edition Plans
    11 AIA HomeCare Plans
    12 AIA HomeCare Powerpac Plans
    13 AIA HomeCare SureRewards Plans
    14 AIA HomePac Plan
    15 AIA HomePlus Plans
    16 AIA HomeSuccess Plans
    17 AIA HomeWise Plans
    18 AIA SMa Members' Employee Lifestyle Plans
    19 AIA/AHA Home Insurance
    Policy of insurance which provides cover in connection with the employment of a foreign domestic worker 1 AIA Complete Maidcare
    2 AIA Domestic Help Care
    3 AIA Domestic Help Cover
    4 AIA Domestic Help Guard
    5 AIA Domestic Help Protector
    6 AIA Group MaidGuard
    7 AIA MaidGuard
    8 AIA Domestic Help Cover Plus
    9 AIA Domestic Help Protector Plus
    10 AIA Domestic Help Guard Plus

    Note: The above general insurance products are protected under the PPF scheme, subject to certain benefit types as defined in the Deposit Insurance and Policy Owners' Protection Schemes Act 2011.

    Interim Cover

    Interim Cover is a temporary insurance cover that protects you against the risk of death caused directly and solely by an accident in Singapore before actual commencement of the plan which you have newly purchased. This cover apply to selected plans only and start when we receive your application together with the full first modal premiums.

    For the full terms and conditions of this Interim Cover benefit, please click here.

    WHAT IS THE REPRESENTATIVE NOTIFICATION FRAMEWORK (RNF)?

    The Representative Notification Framework (RNF) is a public register maintained by the Monetary Authority of Singapore (MAS).

    Representatives issued with RNF numbers will be registered in the online Register of Representatives (RR) – only these representatives are allowed to conduct financial advisory or capital markets services under the Financial Advisers Act and the Securities and Futures Act.

    The Register of Representatives (RR) allows members of the public to verify online if a Financial Services Consultant is an authorised representative, and the types of regulated activities he or she is permitted to engage in.

    AIA Financial Services Consultants who are registered on the Register of Representatives (RR) are required to have their RNF registration number reflected on their name cards. Members of the public are advised to engage with representatives with valid RNF numbers.

    Notice of Unclaimed Death Claims Proceeds

    This is to notify the claimant or insured's next-of-kin to contact AIA Customer Service on the unclaimed monies for their respective policies:

    AIA Customer Service Centre

    1 Finlayson Green, #01-00,
    Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
    or call our AIA Customer Care Hotline at 1800 248 8000

    Please note that this list is updated as of 11 October 2017.

    Name of Insured (Deceased) Baskaran S/O Subramaniam
    NRIC / Passport No. of Insured SXXXX612I
    Policy No(s). L5331263XX
    Name of Insured (Deceased) Chua Oei Beng Jonathan
    NRIC / Passport No. of Insured SXXXX337E
    Policy No(s). L5163337XX
    Name of Insured (Deceased) Hasni Bte Hassan
    NRIC / Passport No. of Insured SXXXX691Z
    Policy No(s). L5164499XX
    L5164499XX
    Name of Insured (Deceased) Hoon Tan Sin
    NRIC / Passport No. of Insured 8XXX549
    Policy No(s). Q5132571XX
    Name of Insured (Deceased) Ho Eng Hock
    NRIC / Passport No. of Insured SXXXX980E
    Policy No(s). L5234855XX
    U0208190XX
    U0213895XX
    Name of Insured (Deceased) Jamaliah Bte Omar
    NRIC / Passport No. of Insured SXXXX882Z
    Policy No(s). L5354864XX
    Name of Insured (Deceased) John William Stanley James
    NRIC / Passport No. of Insured SXXXX642B
    Policy No(s). L5199139XX
    Name of Insured (Deceased) Khoo Soon Hwa
    NRIC / Passport No. of Insured SXXXX747B
    Policy No(s). U0224204XX
    Name of Insured (Deceased) Kong Jiuan Jiuan
    NRIC / Passport No. of Insured SXXXX868J
    Policy No(s). U0219925XX
    Name of Insured (Deceased) Lee Huai Tian
    NRIC / Passport No. of Insured GXXXX15
    Policy No(s). Q5139938XX
    L5172354XX
    Name of Insured (Deceased) Loh Mui
    NRIC / Passport No. of Insured SXXXX171Z
    Policy No(s). L5220980XX
    L5242564XX
    L5245321XX
    Name of Insured (Deceased) Neo Ban Hwa
    NRIC / Passport No. of Insured SXXXX029A
    Policy No(s). L5203829XX
    Name of Insured (Deceased) Omar Bin Ali
    NRIC / Passport No. of Insured SXXXX647I
    Policy No(s). L0104518XX
    L1103453XX
    Name of Insured (Deceased) Peh Chee Chuan
    NRIC / Passport No. of Insured SXXXX557H
    Policy No(s). L1101079XX
    Name of Insured (Deceased) Ras Bin Rasid
    NRIC / Passport No. of Insured SXXXX444F
    Policy No(s). U0210007XX
    Name of Insured (Deceased) Sim Tong Hai
    NRIC / Passport No. of Insured SXXXX445D
    Policy No(s). L5224099XX
    L5254259XX
    Name of Insured (Deceased) Tan Annie
    NRIC / Passport No. of Insured SXXXX897J
    Policy No(s). L5210756XX
    L5220420XX
    L5220420XX
    Name of Insured (Deceased) Ummul Fazara D O H M Ibrahim
    NRIC / Passport No. of Insured SXXXX580H
    Policy No(s). U0214969XX
    Name of Insured (Deceased) Violeta S Nabor
    NRIC / Passport No. of Insured LXXXX10
    Policy No(s). Q6225285XX
    Name of Insured (Deceased) Wong Sau Yung
    NRIC / Passport No. of Insured DXXXX88
    Policy No(s). Q5145642XX
    Name of Insured (Deceased) Zahiruddin S O Walijan Nazar
    NRIC / Passport No. of Insured SXXXX093G
    Policy No(s). L5240972XX
    Name of Insured (Deceased) NRIC / Passport No. of Insured Policy No(s).

     

    The “LIA Register of Unclaimed Insurance Proceeds” is also published on LIA website for searches to be made by members of the public, please click here to access. Please note that this register includes both unclaimed maturity and claim proceeds.

    Notice of Unclaimed Maturity Proceeds

    This is to notify the following policyholders or their next-of-kin to contact AIA on the unclaimed monies for their respective policies. Policyholders or their next-of-kin can make a claim for the maturity proceeds by submitting their policy contract, NRIC and any other relevant supporting documents as may be requested by AIA in person at the following address:

    AIA Customer Service Centre

    1 Finlayson Green, #01-00,
    Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
    or call our AIA Customer Care Hotline at 1800 248 8000

    Please note that this list is updated as of 31 December 2017. Click here to view the list on 2017 unclaimed maturity.

     

    The “LIA Register of Unclaimed Insurance Proceeds” is also published on LIA website for searches to be made by members of the public, please click here to access. Please note that this register includes both unclaimed maturity and claim proceeds.

    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details
    Marketing Consent
    CONTACT AIA

    1800 248 8000
     

    1  Finlayson Green
    Singapore 049246

    View Details
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