AIA Quality Healthcare Partners or AQHP, is our panel of private specialist doctors exclusively curated for AIA HealthShield Gold Max customers. Each of them has at least 5 years of specialist experience and a clean professional track record.
AIA Quality Healthcare Partners (AQHP)
Forming AQHP is one of the measures that the Company has put in place to manage rising healthcare costs. The formation of such preferred provider panels was one of the recommendations of the Health Insurance Task Force to ensure that health insurance premiums remain sustainable in the long run.
All existing and new AIA HealthShield Gold Max customers will enjoy exclusive access to services provided by AQHP.
Our AQHP specialists are carefully selected based on their professional track record and a minimum 5 years of specialist experience. We also ensure that we have a healthy mix of medical fields when selecting our AQHP specialists to cater to your medical needs.
You can access our AQHP specialists' profiles here.
For easy access on the go, you can also access the list on the MY AIA SG app, which is available for download from the App Store and Google Play Store.
Appointment requests
You can request for an appointment with your preferred AQHP specialist using the following methods:
- Via My AIA SG
- Submit your request via our website
- Call our medical concierge at 1800 248 8000
Alternatively, you may also contact your AIA Financial Services Consultant or Insurance Representative for assistance.
Yes, you may request for an appointment on behalf of another insured. Please submit your request here.
You may call our medical concierge at 1800 248 8000 to make changes to your appointment or contact the clinic directly to make the changes.
Please bring along the following items:
- Your NRIC, Birth Certificate, Work Permit or Passport (where applicable)
- Any medication you are currently taking or the names of the medication
- Relevant medical reports, x-rays or scans
The availability of the items will help the specialist to better understand your current medical condition.
You can arrange for follow-up appointments directly at the clinic after your consultation. You do not need to go through us again to make the follow-up appointment.
Telemedicine
Telemedicine is the remote diagnosis and treatment of patients using telecommunications devices i.e. a smartphone with camera.
Along with the rest of our healthcare proposition, such as AIA Quality Healthcare Partners (AQHP) and Teladoc Health, Whitecoat telemedicine allows us to provide primary care that is accessible and yet affordable to our customers. AQHP and Teladoc Health supports our healthcare proposition with hospitalisation and post-hospitalisation services, forming a holistic healthcare solution for AIA HealthShield Gold Max customers.
Personal Case Management
We understand that customers who have serious medical conditions often feel uncertain about the best course of action and face a lot of stress along the care journey. Through this service, we would like to help our customers get accurate diagnosis and select the best course of treatment, by providing them access to independent global expert medical advice, as well as on-going support throughout their medical journey.
Most second opinion services review medical reports and information to provide an independent diagnosis and recommended treatment plan. Following the second opinion, a patient is often left with questions, as well as the need to find the best doctor and hospital to administer the treatment.
With Personal Case Management, the customer is never alone. The customer will be supported by a dedicated case management team, led by the physician case manager, at all times throughout the medical journey from diagnosis, treatment, through to recovery.
When you choose to use Teladoc Health's Personal Case Management service, you will be required to sign the service enrolment and authorisation form, as well as submit all relevant medical information and reports at hand. This approval will also allow Teladoc Health to obtain any missing medical reports from various sources.
AIA and Teladoc Health recognise the importance and sensitivity of such personal data and will only share information that is required to accurately analyse the customer's condition and enable appropriate recommendations to be made.
Teladoc Health's assessment of treatment is based on medical necessity. As Singapore has a highly developed healthcare system, Teladoc Health does not expect that there will be a need to refer patients abroad. However, Teladoc Health will consider recommending consultation or treatment abroad in the rare instances where there is a lack of local expertise in relevant fields.
The coverage for such overseas treatment will be subject to the benefit entitlements as per the policy contract. Please consult your AIA Financial Services Consultant for more details.
AQHP specialists are selected based on their qualifications and experience to deliver quality affordable healthcare.
This partnership with Teladoc Health complements the AQHP, by providing patients with additional access to local and global expertise and ongoing support. Teladoc Health does not directly treat patients but works in collaboration with the treating doctor to ensure that the best possible care is delivered. This enhances the ability of our AQHP to deliver quality care.
In such a situation, with the patient's permission, Teladoc Health will discuss the case with the treating doctor and collectively agree upon the best course of action for the patient. At the end of the day, the decision on how to proceed with the suggested treatment plan lies with the patient.
Teladoc Health provides a case management service to empower patients to make informed decisions and be proactive participants in their medical care. It is important to note that Teladoc Health does not treat patients directly, nor prescribe medications. The decision regarding treatment is made by the patient, in consultation with the treating doctor. Hence, Teladoc Health does not take on the responsibility for medical malpractice.
AIA Singapore is not involved in the recommendations that Teladoc Health provides as the intent is for Teladoc Health to give independent advice.