AIA Healthshield Support

AIA COVID-19 SUPPORT PROGRAMME

WHAT ARE MY PAYMENT OPTIONS

To further extend our support to help our customers on the deferred premium(s) payment, there are various options you can choose from at the end of Extended Grace Period (EGP).

We will send an SMS four to eight weeks before the expiry of the EGP for you to decide and make an application for your preferred repayment option. Customers who have not provided us with your mobile number, are encouraged to activate My AIA SG Account so that we can contact you.

Customers are advised to approach your AIA Financial Services Consultant/Insurance Representative, so that they can conduct a holistic review on your insurance portfolio. And, thereafter, provide you with professional financial advice on available policy options, to help you adjust your insurance coverage and premiums to sustainable levels that best fits your evolving needs.

OPTION 1

Pay all outstanding premiums in a lump sum before the end of your EGP.

No application is required if you select Option 1.

Click Here For More Information

Simply pay the outstanding premiums before the end of your Extended Grace Period (EGP) via AIA Pay EZ, AXS or Internet Banking

Should you fail to make full payment before the end of the EGP deadline given to you, Option 2 (Non-forfeiture Option) will be applied on your policy by default

OPTION 2

Select a Non-Forfeiture Option

Activate the Non Forfeiture Options (NFO) applicable to your policy. Please refer to your Policy Contract for more details. No application is required as NFO will be applied onto your policy at the end of your EGP. Similarly, if you didn’t elect a specific option, NFO will be applied onto your policy at the end of your EGP.

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For your information, the typical Non Forfeiture Options (NFO) are listed below. Please refer to your contract for the details.

Policies with surrender value: Automatic Premium Loan , Reduced Paid-Up Insurance, or Extended Term Insurance

Policies without surrender value: Non-forfeiture option not available, policy will lapse without value.

Investment Linked Policies: Premium Holiday will be effected if there is sufficient value to pay for applicable fees and charges.

OPTION 3

Pay in Instalments. Please apply online below. Note that you can apply for this only once.

If you are paying premiums on a non-monthly basis^#, you can convert the frequency of payment to monthly and pay in instalments via GIRO/Credit Card. Two deductions will be made monthly until all the outstanding premiums are paid.

^#A factor will be applied to derive the monthly premiums payable. This may result in the sum of 12 monthly premiums to be higher than 1 yearly premium.
*This instalment payment plan does not apply to the cash outlay for AIA HealthShield Gold Max Plans. If the HealthShield policy is due for renewal during the instalment payment, any cash & medisave monies required for AIA HealthShield Gold Max Plan Renewal will be collected in full. This instalment plan only applies to the cash required for Max Essential A / Max Essential A Saver / Max Essential B / Max Essential B Lite / Max VitalHealth A / Max VitalHealth B / Max VitalHealth B Lite / Max Essential C.

Click Here For More Information

If you select this option, please …

Setup a recurring GIRO/Credit Card arrangement
if you do not have an existing recurring payment arrangement for your policy

GIRO - DBS/POSB account	Enrol on AIA Pay EZ
GIRO - Non DBS/POSB account	Complete the GIRO form and mail it to us using the Business Reply Envelope
Recurring Credit Card	Use AIA Pay EZ to set up your recurring credit card payments Please note that only Singapore-Issued Mastercard are accepted.

GIRO - DBS/POSB account

Enrol on AIA Pay EZ

GIRO - Non DBS/POSB account

Complete the GIRO form and mail it to us using the Business Reply Envelope

Recurring Credit Card

Use AIA Pay EZ to set up your recurring credit card payments

Please note that only Singapore-Issued Mastercard are accepted.

GIRO - DBS/POSB account	Enrol on AIA Pay EZ
GIRO - Non DBS/POSB account	Complete the GIRO form and mail it to us using the Business Reply Envelope
Recurring Credit Card	Use AIA Pay EZ to set up your recurring credit card payments Please note that only Singapore-Issued Mastercard are accepted.

GIRO - DBS/POSB account

Enrol on AIA Pay EZ

GIRO - Non DBS/POSB account

Complete the GIRO form and mail it to us using the Business Reply Envelope

Recurring Credit Card

Use AIA Pay EZ to set up your recurring credit card payments

Please note that only Singapore-Issued Mastercard are accepted.

Ensure you have enough funds for 2 deductions every month for 6 months

GIRO - DBS/POSB account	Premiums will be deducted on the 15th and 24th of each month
GIRO - Non DBS/POSB account	Premiums will be deducted on the 2^nd and 20^th of each month
Recurring Credit Card	The first premium deduction will occur 2 days after the expiry of EGP. Subsequent premiums will be deducted every 15^th day thereafter.

GIRO - DBS/POSB account	Premiums will be deducted on the 15th and 24th of each month
GIRO - Non DBS/POSB account	Premiums will be deducted on the 2^nd and 20^th of each month
Recurring Credit Card	The first premium deduction will occur 2 days after the expiry of EGP. Subsequent premiums will be deducted every 15^th day thereafter.

Please maintain sufficient funds for deductions. If you have 2 or more unsuccessful deductions, Non-Forfeiture Options may be triggered. We strongly encourage you to maintain sufficient funds/credit limit in your designated account.

OPTION 4

Apply to Extend EGP for Another 6 Months. Please apply online below. Note that you can apply for this only once.

If you select this option, we will inform you of the new expiry date of the Extended EGP.

Click Here For More Information

If you select this option, all deferred premiums will have to be paid in full before the expiry of the Extended EGP.

Do pay in full all the deferred premiums via AIA Pay EZ, AXS or Internet Banking before the new Extended EGP expiry date.

If full payment is not received by the Extended EGP expiry date, NFO as specified by your Policy Contract will be applied onto your policy at the end of the Extended EGP.

WHAT IF I CANNOT PAY BY THE EXPIRY OF THE EGP?

If you are unable to pay the deferred premiums in full, the Non-Forfeiture Options (Option 2) of your policy will be activated by default. Other options available are: repay by instalments (Option 3) or request for a further 6 months extension (Option 4).

To apply for the other options, please proceed to the steps below:

CHECK IF YOU ARE ALREADY ON EGP

If you are, you would have received a confirmation letter from us.
SUBMIT APPLICATION
WAIT FOR OUTCOME

We will write to inform you on the outcome of your application within 5 working days. You may also access My AIA SG to view the notification letter.

If you are on option 4 – where premiums have been deferred for a maximum of 12 calendar months, we will send a SMS four to eight weeks before the expiry of the Extended EGP for you to decide and make an application for your preferred repayment option. Customers who have not provided us with your mobile number, are encouraged to activate My AIA SG Account so that we can contact you.

Before the Extended EGP ends, customers can choose from 3 payment options:

Pay all outstanding premiums in a lump sum before the end of the Extended EGP;
Select a Non-Forfeiture Option (NFO);
Convert your lump sum deferred premium payment into a 12-months instalment payment plan

To be eligible for the 12-months instalment payment plan:

The total deferred premiums for each of your policy under the Extended EGP must be more than SGD1,000; and
Your policy must be under an active GIRO [or recurring credit card arrangement] for premium payment (click here to apply); and
Your frequency of payment for policy premium payment must be monthly.

Please note that under this 12-months instalment payment plan option, 2 deductions will be made monthly until all the outstanding premiums are paid (1 deduction for the deferred premium, and 1 deduction for the current premium due for the month).

For failed GIRO deduction(s), please make the outstanding premium payment(s) via AIA Pay EZ, AXS or Internet Banking, otherwise, NFO may be activated or your policy may lapse (please refer to your policy contract for details).

Terms and conditions apply.

Should you have questions on the deferred premium payment options, please refer to the Frequently Asked Questions. Alternatively, you may also contact our AIA Customer Care hotline at 1800 248 8000, send us a message or contact your AIA Insurance Representative.

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AIA COVID-19 SUPPORT PROGRAMME

WHAT ARE MY PAYMENT OPTIONS

OPTION 1

OPTION 2

OPTION 3

OPTION 4

WHAT IF I CANNOT PAY BY THE EXPIRY OF THE EGP?

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1800 248 8000

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