Singapore, 10 May 2018 – AIA Singapore and Medix today announced that they have entered into an exclusive partnership to provide Personal Medical Case Management Services (PMCM) to customers. This adds to AIA Singapore's comprehensive healthcare proposition, which is focused on providing quality healthcare and the best customer experience, enabling customers to receive the best possible treatment and personalised ongoing support throughout their medical journey when they face serious medical conditions.
The service, which is the first of its kind in Singapore, will help AIA Singapore's customers facing serious medical conditions by making sure they obtain the right diagnosis as fast as possible, have access to optimal treatment, and are supported through their treatment journey till recovery. This will alleviate the stress and pressure that customers and their families face when dealing with serious medical problems, and ensure that customers receive the best quality care.
Mr. Patrick Teow, Chief Executive Officer of AIA Singapore, said, "Our customers are important to us and we want to be there for them, as their partner for life. As such, we have gone beyond the traditional and passive insurance business model, and are committed to being an integral part of their life journey. I am excited that we are taking quality healthcare and customer experience to a whole new level. The strategic partnership with Medix helps to ensure that the right diagnosis is reached and the best possible treatment, inclusive of personalised support is provided to customers every step of their medical journey. We are confident that with this exclusive partnership, we are able to empower our customers to live healthier, longer and better lives."
AIA Max Essential A and A Saver policyholders will be able to use Medix to receive personal support along every step in the management of their serious medical conditions. This includes medical assessment, re-evaluation, referral for testing, ongoing multi-disciplinary consultations and long term medical guidance by Medix' 300 in-house doctors and a global network of over 3,000 leading independent specialists.
The service is provided for a period of at least 3 months and available upon need throughout the customer's medical journey. Medix will first summarise a customer's medical history and current test results, collect multidisciplinary opinions from different specialists and hold multidisciplinary team discussions. Based on this, Medix will convey the most advanced, up to date, and appropriate tests to ensure that the right diagnosis has been made, and then recommend and coordinate the best possible treatment plan. This will include referral or recommendation of the most suitable doctor for the customer's condition based on its own independent quality standards. Subsequently, Medix will continue to support customers, and work in collaboration with the customer's treating doctor, to deal with on-going treatments, side-effects, complications if any and questions, in order to ensure that the best quality care is provided.
Ms. Sigal Atzmon, President and CEO of Medix, said "Medix is all about providing the best possible care anywhere around the world; providing our customers with objective advice, accessibility and implementation of quality medical care. Partnering with AIA Singapore, in providing Personal Medical Case Management Services, is an exciting new chapter in our mission of bridging the gap between patients and healthcare systems at large. Together, we know we can make a real difference in the lives of people and take AIA Singapore to the next level of health insurance as never seen before in the market, offering exactly what customers need and what patients deserve: a patient centric and holistic approach, providing accessibility and implementation of the world's most advanced medical care. We are proud to share the same vision and mission with AIA Singapore and deliver our proven health management model to its customers."
Ms Melita Teo, Chief Operations Officer of AIA Singapore, said, "Patients with serious medical conditions often have many questions about their care options and experience a great deal of stress and anxiety. They need ongoing support throughout their treatment journey to help them cope with complications, side effects and provide emotional support. The case management service from Medix serves as a bridge between the patient and the complex world of medical care. By journeying with the patient from diagnosis to recovery, the service will help to improve the overall care experience and ensure the delivery of high quality care."
AIA Singapore's partnership with Medix complements its existing AIA Quality Healthcare Partners (AQHP), which consists of a network of more than 200 qualified medical specialists, providing customers with peace of mind and ensuring a comprehensive healthcare proposition for them. This follows the successful launch in 2016 of the exclusive tie-up between AIA Hong Kong and Medix.