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Environmental, Social and Governance
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    • AIA Healthshield Support

    EFFECTIVE
    GOVERNANCE

    Our commitment to good governance 

    OUR APPROACH

    We believe that strong corporate governance is essential both to the delivery of sustainable value and to maintaining a culture of business integrity. As such, we are committed to the highest standards and responsible business practices which has allowed us to uphold our reputation.

    At AIA, our Effective Governance pillar encompasses of four key priorities: 

    BOARD GOVERNANCE

    Maintain strong corporate governance through a diverse, highly qualified and experienced Board.

    EFFECTIVE RISK MANAGEMENT AND RESPONSIBLE BUSINESS PRACTICES

    Manage ESG risks throughout our business and ensure the sufficiency of our risk management framework to uphold commitments to highest standard of business.

    PROMOTING ESG BEST PRACTICES

    Lead the promotion of ESG best practice across the region, engaging with all stakeholders.

    ESG RATING AND INDEX INCLUSIONS

    Establish AIA as a global leader on key ESG benchmarks and ratings through effective ESG reporting.

    OUR COMMITMENTS

    We are committed to providing you with quality financial advice, comprehensive range of products to meet your evolving needs and best service experiences in a fair and ethical manner. We endeavour to serve you with:

    FSC
    COMPETENT AIA FINANCIAL SERVICES CONSULTANTS (FSC)

    Providing you with quality financial advisory services and suitable recommendations to help you fulfil your financial goals. Our FSCs are required to go through ongoing trainings on advisory and sales process, products knowledge and regulatory requirements to ensure that they are competent to deliver quality advice and services to you.

    info
    CLEAR, ADEQUATE AND TIMELY INFORMATION / COMMUNICATIONS

    Providing you with clear and adequate products disclosure materials as well as timely updates on your policy(ies) to help you make an informed decision.

    feedback
    CLEAR, ADEQUATE AND TIMELY INFORMATION / COMMUNICATIONS CHANNELS FOR PROMPT AND EFFECTIVE CUSTOMER FEEDBACK PROCESS

    Ensuring that your feedback and concerns are addressed in a prompt, effective and independent manner by having a robust feedback process in place.

    UPHOLDING STRONG BOARD GOVERNANCE

    Our guidelines that our Board and Executive Committee abide by to uphold a strong governance.

    Learn More
    ecofriendlybuildings
    code-of-conduct

    ENFORCING A CLEAR CODE OF CONDUCT

    Our Code of Conduct provides clear guidance on what we believe is important, the way we are expected to behave and how we should use our judgement to make decisions.

    Learn More

    ENFORCING A CLEAR CODE OF CONDUCT

    Our Code of Conduct provides clear guidance on what we believe is important, the way we are expected to behave and how we should use our judgement to make decisions.

    Learn More
    code-of-conduct

    RESPONSIBLE FINANCIAL AND OPERATING PRACTICES

    We have published our financial and operating reviews to ensure the sufficiency of our risk management framework to uphold commitments to highest standard of business. 

    • EXTERNAL ENVIRONMENT AND KEY PRODUCTS

      We have created one of the most comprehensive range of products available in the market, driven by consumer and channel insights.

      Learn More

    • INVESTMENT APPROACH

      Our investment approach aims to produce stable and sustainable income and returns, through investments in long duration fixed income instruments and other asset classes.

      Learn More

    • ACTUARIAL APPROACH

      Our insurance underwriting strategy to diversify and mitigate insurance risks and reduce the variability of each outcome.

      Learn More

    • FINANCIAL HIGHLIGHTS

      Our local financial statements and regulatory returns are based on Singapore Financial Reporting Standards and Singapore regulatory requirements. At AIA Group level, our financial information is based on International Financial Reporting Standards.

      Learn More

    • ENTERPRISE RISK MANAGEMENT

      Our Enterprise Risk Management framework to align strategy, processes, people and systems to evaluate and manage the uncertainties we face to create value.

      Learn More

    OUR COMMITMENT NEVER ENDS

    We’ve built our business upon serving the ever-changing needs of people in Singapore. We continuously welcome your feedback so that we can enhance your experience with AIA.

    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details

    BOOK AN APPOINTMENT

    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details

    BOOK AN APPOINTMENT

    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
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    ABOUT AIA
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