Effective governance

Building the foundation of trust

Our approach

We believe that strong corporate governance is essential both to the delivery of sustainable value and to maintaining a culture of business integrity. As such, we are committed to the highest standards and responsible business practices which has allowed us to uphold our reputation.
At AIA, our Effective Governance pillar encompasses of four key priorities:

Our commitments

We are committed to providing you with quality financial advice, a comprehensive range of products to meet your evolving needs and best service experiences in a fair and ethical manner. We endeavour to serve you with:

Competent AIA Financial Services Consultants (FSC)

Providing you with quality financial advisory services and suitable recommendations to help you fulfil your financial goals. Our FSCs are required to go through ongoing trainings on advisory and sales process, products knowledge and regulatory requirements to ensure that they are competent to deliver quality advice and services to you.

Clear, adequate and timely information / communications

Providing you with clear and adequate products disclosure materials as well as timely updates on your policy(ies) to help you make an informed decision.

Clear, adequate and timely information / communications channels for prompt and effective customer feedback process

Ensuring that your feedback and concerns are addressed in a prompt, effective and independent manner by having a robust feedback process in place.

Responsible financial and operating practices

We have published our financial and operating reviews to ensure the sufficiency of our risk management framework to uphold commitments to the highest standard of business.