Skip to main content
  • Search
  • AIA Singapore
  • Our Products
    • Life Insurance
    • Medical Insurance
    • Critical Illness Insurance
    • Disability Income Protection
    • Accident Protection
    • Savings
    • Investments
    • Platinum
    • Travel & Lifestyle
    • AIA Vitality
    • Employee Benefits
    • Corporate International Medical
  • Life Matters
    • Health Matters
    • Wellness Matters
    • Money Matters
    • Wealth Matters
    • Your Financial Needs Matter
  • About AIA
    • Our Leadership Team
    • Environmental, Social and Governance
    • Careers
    • Media Centre
    • Awards
    • Our Top Awardees
    • MDRT Members
    • AIA Financial Advisers
    • AIA Brunei
  • AIA Vitality
    • About AIA Vitality
    • How It Works
    • Rewards & Partner Benefits
    • Join AIA Vitality
  • Help & Support
    • Contact Us
    • ONLINE PAYMENT WITH AIA PAY EZ
    • AIA HealthShield Support
    • Lodge a Complaint
    • FAQs
    • Form Library
    • Submit a Claim
    • Notices To AIA Policyholders
    • AIA Funds Information
    • AIA Annual Fund Reports
    • AIA's Participating Fund Commentaries
    • Consumer Guides
  • My AIA
    • My AIA SG
    • My Rewards
    • AIA Altitude
    • Make Payment Online
    • Submit a Claim
    • Request HealthShield Pre-Authorisation
    • FSC Access
    • Bank Partner Access
    • FA Broker Partner Access
    • eBenefits
  • AIA Vitality
    Visit the AIA Vitality website
  • YOUR FINANCIAL NEEDS MATTER
    Explore our financial calculators and resources for your long term and short term goals at different life stages.
  • Recent Promotions
    Find out more about our latest campaigns and promotions
AIA
AIA Logo AIA Logo
  • Our Products

    Our Products

    Find our products and services according to your protection needs.

    See more
    YOUR FINANCIAL NEEDS MATTER

    Explore our financial calculators and resources for your long term and short term goals at different life stages.

    EXPLORE NOW

    Recent Promotions

    Find out more about our latest campaigns and promotions

    See more

    For Individuals

    For Business

    • Life Insurance

      Protect your loved ones’ future from life’s uncertainties
    • Medical Insurance

      Adequate coverage for medical bills so you can focus on getting better
    • Critical Illness Insurance

      Protect against the financial burdens of critical illness
    • Disability Income Protection

      Protect your ability to earn an income.
    • Accident Protection

      Be financially prepared for the unexpected
    • Savings

      Start planning early and fulfil your saving goals.

    • Investments

      Make your money work harder for you – your dreams matter
    • Platinum

      Plan your enduring legacy, and share it with the generations to come.
    • Travel & Lifestyle

      Cover your personal belongings from loss or damage
    • AIA Vitality

      AIA Vitality is one of the most comprehensive wellness programmes with a wide spectrum of tools and benefits that target different aspects of your health.
    • Employee Benefits

      Secure your company’s most important asset through our market-leading domestic solutions
    • Corporate International Medical

      Give your local and international employees world-class healthcare with our corporate international medical solutions.

  • Life Matters

    Life Matters

    We take care of the matters of your life because your life matters

    VIEW ALL IN LIFE MATTERS
    • Health Matters

      Kick-start your journey to better health
    • Wellness Matters

      Live life to the fullest
    • Money Matters

      Prepare for your lives ahead
    • Wealth Matters

      Start protecting your wealth and enabling succession and legacy for your generations
    • Your Financial Needs Matter

      Explore our financial calculators and resources for your long term and short term goals at different life stages.
  • About AIA

    About AIA

    For almost a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.

    Healthier, Longer, Better Lives

    • Our Leadership Team

      The Executive Committee and Board & Board Committees of AIA Singapore
    • Environmental, Social and Governance

      Our ESG commitment aims to deliver value to all our stakeholders
    • Careers

      Explore opportunities to work at AIA
    • Media Centre

      News and information about AIA
    • Awards

      Check out our awards and achievements over the years.
    • Our Top Awardees

      Presenting our top performers of FY2020
    • MDRT Members

      Presenting our top performers of FY2020
    • AIA Financial Advisers

      Who we are, what we do. Let's forge a partnership that lasts beyond a lifetime.
    • AIA Brunei

      Find out more about our branch office
  • AIA Vitality

    AIA Vitality

    AIA Vitality supports and motivates you every step of the way towards achieving your health goals. What’s more, get rewarded for healthy choices and earn points when you get active, eat well and complete Health Checks!

    Find Out More
    • About AIA Vitality

      AIA Vitality is a comprehensive programme that motivates you to keep fit and helps you to manage your health.
    • How It Works

      ​Discover how you can live a healthy lifestyle by staying active, eating well and maintaining good health with AIA Vitality.
    • Rewards & Partner Benefits

      Discover the rewards and benefits you have unlocked with your AIA Vitality points.
    • Join AIA Vitality

      Join us today, and get motivated to live a healthier, longer and better life!​
  • Help & Support

    HELP & SUPPORT

    We strive to assist you for all your inquiries with high touch customer service.

    CONTACT AIA
    AIA COVID-19 Support Programme

    Support Programme to extend the grace period for payment of premiums due up to 180 calendar days for customers who are financially affected by COVID-19

    Proceed to Page

    For Customer Support

    For Resource/Useful Links

    • Contact Us

      Cannot find the answer in our FAQ section? Contact us now
    • ONLINE PAYMENT WITH AIA PAY EZ

      Manage all your AIA payments from one convenient location
    • AIA HealthShield Support

      Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
    • Lodge a Complaint

      On the sale of insurance products under the Financial Advisers Act (FAA)
    • FAQs

      Have a question? You may find the answer here
    • Form Library

      A selection of forms you can download, fill in and send back to us
    • Submit a Claim

      Need to make a claim? Learn more about the claim process.
    • Notices To AIA Policyholders

      Useful information for policyholders
    • AIA Funds Information
    • AIA Annual Fund Reports
    • AIA's Participating Fund Commentaries
    • Consumer Guides
  • My AIA

    My AIA SG

    Exclusive for AIA policyholders and Vitality members to conveniently access policy information, Vitality membership and rewards

    Register For My AIA SG

    If you are an AIA customer, and do not have a login, you can register for My AIA SG account here.

      Customer

    • My AIA SG

      My Rewards

      AIA Altitude

      Submit a New Request

    • Make Payment Online

      Submit a Claim

      Request HealthShield
      Pre-Authorisation

      Distribution

    • FSC Access

      Bank Partner Access

      FA/Broker Partner Access

      Employee Benefits

    • eBenefits

    My AIA SG

    Exclusive for AIA policyholders and Vitality members to conveniently access policy information, Vitality membership and rewards

    Register For My AIA SG

    If you are an AIA customer, and do not have a login, you can register for My AIA SG account here.

      Customer

    • My AIA SG

      My Rewards

      AIA Altitude

      Submit a New Request

    • Make Payment Online

      Submit a Claim

      Request HealthShield
      Pre-Authorisation

      Distribution

    • FSC Access

      Bank Partner Access

      FA/Broker Partner Access

      Employee Benefits

    • eBenefits

    Home

    My AIA Perks

    Logout

  • Search
  • Contact Us
    • Book an Appointment
    • Contact us
AIA HealthShield Support
Prev | Next
Back to Top

  • {{title}}

    {{label}}
    • AIA Healthshield Support

    Healthcare Partner Network

    • GP CONSULTATIONS
    • SPECIALIST CONSULTATIONS
    • MEDICAL CASE MANAGEMENT

    WHat is AIA Quality Healthcare Partners?

    AIA Quality Healthcare Partners (AQHP) is our panel of private specialist doctors for AIA HealthShield Gold Max customers.

    We have made it easier for you to connect with over 380 AQHP specialists where each of them has at least 5 years of specialist experience and a clean professional track record.

    • Browse Healthcare Partners Browse Healthcare Partners
    • AIA HealthShield Pre-Authorisation AIA HealthShield Pre-Authorisation
    • Frequently Asked Questions Frequently Asked Questions

    WHY CHOOSE AIA QUALITY HEALTHCARE PARTNERS?

    • Gain easy access to over 380 specialists, each with a minimum of 5 years of specialist experience

    • Three convenient ways to search and request for an appointment with your preferred specialist

    • Effortlessly secure an appointment within 3 working days

    • Enjoy pre-negotiated outpatient consultation fees

    • Worry-free treatment with AIA HealthShield pre‑authorisation requests as we will settle your pre‑authorised bill directly with the hospital, day surgery centre or clinic

    HOW CAN I REQUEST FOR AN APPOINTMENT?

    • accepted-2nd BROWSE AND SELECT YOUR PREFERRED AQHP SPECIALIST

      • Know more about your specialist’s professional experience in their profile pages
      • Find out the location of their specialist clinic(s)

    • accepted-2nd THREE CONVENIENT WAYS TO REQUEST FOR AN APPOINTMENT

      • Via AIA Healthcare mobile app
      • Submit your request via our website
      • Call our medical concierge at 1800 248 8000
      FIND AN AQHP SPECIALIST


      Upon submission of your request, we will contact you via SMS/call on the status of your appointment within 1 working day*.
      (*For requests submitted on Mondays to Fridays, between 8.45am to 5.30pm. Excludes Public Holidays)

    You also get to enjoy these benefits and services:

    • Pre-negotiated AQHP outpatient consultation rates
      Simply present your AIA HealthShield e-card (accessible via the AIA Healthcare app) when you register at the clinic.

    • AIA HealthShield Pre-authorisation
      Count on worry-free treatment with AIA HealthShield Pre-authorisation as we will settle the pre-approved bill on your behalf.

     

    AIA Quality Healthcare Partners (AQHP) is exclusively available for AIA HealthShield Gold Max customers only. 

    LEARN MORE ABOUT AIA HEALTHSHIELD GOLD MAX
    IMPORTANT NOTES
    • We will try our best to arrange an appointment with your preferred specialist within 3 working days. However, there may be times when this is only possible with an alternative specialist in the same field.
    • Consultation or treatment with any AQHP specialists does not mean that the bills will be claimable. Claims eligibility will be subjected to the terms and conditions of the AIA HealthShield Gold Max policy.
    • For AIA HealthShield Gold Max B and B Lite policy holders, should you choose to consult with AIA Quality Healthcare Partners (AQHP) or at private hospitals, all eligible expenses (except outpatient benefits) will be pro-rated. For AIA HealthShield Gold Max B policy holders only, outpatient expenses exceeding outpatient benefit limits will also be pro-rated (pro-ration factor will only be applied to the excess amount). For AIA HealthShield Gold Max C policy holders, your hospital bill will be covered up to your benefit limits and only eligible expenses under surgical benefit will be pro-rated if incurred with AQHP or in a private hospital.
    • From 15 April 2020, AIA HealthShield Pre-authorisation service will be available for all private hospitals, day surgery centres and clinics for non-emergency hospital admissions and day surgeries. It will come with a Certificate of Pre-Authorisation specifying the medical diagnosis, planned procedures and the amount covered. Items or expenses that are not covered will need to be borne by the patient.
    • Pre-negotiated AIA Quality Healthcare Partners outpatient consultation fee is not applicable at public hospitals.

    BROWSE HEALTHCARE PARTNERS

    COMMON DAY SURGERIES

    MAKE APPOINTMENT

    AIA HEALTHSHIELD SUPPORT FAQ
    Download AIA Healthcare

    DOWNLOAD
    AIA HEALTHCARE APP

    Easy access on the go:

    • Browse AQHP specialists' profiles

    • Request for an appointment

    • View your AIA HealthShield Gold Max E-Card

    App Store
    Google Play
    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details

    BOOK AN APPOINTMENT

    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details

    BOOK AN APPOINTMENT

    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    OUR INSURANCE PRODUCTS
    Life Protection
    Medical Protection
    Critical Illness Protection
    Disability Income Protection
    Accident Protection
    Savings
    Investments
    Platinum
    Travel and Lifestyle
    EXPLORE AIA
    AIA Retirement Solutions
    Your Learning Buddy
    AIA Altitude
    Careers
    AIA Vitality
    Sitemap
    USEFUL LINKS
    Recent Promotions
    AIA Funds Information
    FAQs
    Form Library

    This website uses cookies for the purpose of enhancing your user experience. You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookie settings in our Cookie Policy and AIA Personal Data Policy (Singapore).

    ABOUT AIA
    Explore AIA
    AIA Retirement Solutions
    Your Learning Buddy
    Wealthbeing by AIA
    Careers
    AIA Vitality
    Sitemap
    OUR INSURANCE PRODUCTS
    Life Protection
    Medical Protection
    Critical Illness Protection
    Disability Income Protection
    Accident Protection
    Savings
    Investments
    Platinum
    Travel and Lifestyle

    This website uses cookies for the purpose of enhancing your user experience. You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookie settings in our Cookie Policy and AIA Personal Data Policy (Singapore).

    USEFUL LINKS
    Recent Promotions
    AIA Funds Information
    FAQs
    Form Library
    Digital Payments
    Security Advisories
    Copyright © 2022 AIA Group Limited and its subsidiaries. All rights reserved.
    Terms of Use | AIA Personal Data Policy (Singapore) | Cookie Policy