Ministry of Health (MOH) had announced on 7 February 2020 that the
COVID-19 situation in Singapore -
under the ‘Disease Outbreak Response System Condition’ (DORSCON) level is now at ORANGE Alert.
With effect from 30 March 2020, our customer service centre located at Finlayson Green will remain in
operation by appointment only. Please click here to book an appointment.
We seek for your kind patience should there be a delay in our response(s) to your queries as we continue to
do our best to service you and ensure an effective operation.
Please contact us via other channels (see below) and we would assist with your policy matters:
Log in to My AIA SG
Contact our hotline at 1800 248 8000
Email us at sg.eCare@aia.com
Contact your AIA Financial Services Consultant/Insurance Representative
Should you have queries on the coverage of your policies, particularly on the COVID-19 or on the AIA
COVID-19 Support Programme, please feel free to contact our AIA Customer Care team or your AIA
Services Consultant / Insurance Representative.
In the event of any claims relating to COVID-19, we will provide dedicated and
expedited support. Please contact our AIA Customer Care team or email us at SG.ClaimsQN@aia.com.