Important Update on Fitbit

Fitbit connectivity with AIA Vitality will pause from 1 October 2026

19 Aug 2026

News and events

Google has recently announced that the current Fitbit data platform will no longer be in use by end September and will be replaced by Google Health going forward.

As Fitbit is a supported device for AIA Vitality, we will be migrating our systems to Google Health. During this period, Fitbit connectivity with AIA Vitality will be temporarily unavailable.

In addition, the sale of new Fitbit devices via the AIA+ app will be paused from September.

What does this mean to you:

If you are using a Fitbit device, please ensure that all activities tracked, i.e. steps, heart rate, speed and sleep, are synced to AIA Vitality on/before 30 September 2026.

From 1 October 2026, consider linking other supported devices to AIA Vitality, which are Apple, Garmin, Polar and Samsung.

Alternatively, you may use the Health app (for Apple users) or Samsung Health app (for Android users) to track steps so that you remain on track for your Weekly Fitness Challenge.

We understand this may be inconvenient and appreciate your patience as we work through the migration.

For more details, please refer to the following FAQs.

Frequently Asked Questions

Google has recently announced that the current Fitbit data platform will no longer be in use by end September and will be replaced by Google Health going forward.

As Fitbit is a supported device for AIA Vitality, we will be migrating our systems with Google Health. During this period, Fitbit connectivity with AIA Vitality will be temporarily unavailable.

We are working hard to bring back Fitbit and will update as soon as possible. During this period, Fitbit will not be available as a supported device.

Please sync all your activities tracked on Fitbit, i.e. steps, heart rate, speed and sleep, to AIA Vitality on/before 30 September 2026. Any data not synced after this date will not be reflected in AIA Vitality.

Please note that from 1 October 2026, any linked Fitbit device will be automatically delinked in the AIA+ app.

We're here to help. Reach out to us at support@aiavitality.com.sg or call us at 1800 248 8000. You may also drop us a message on our Business WhatsApp at 8798 2268 (live chat from Mondays to Fridays, 8.45am to 5.30pm).

The other supported devices for AIA Vitality are Apple, Garmin, Polar and Samsung. Log in to AIA+ > Health360 > Partner benefits to explore the member benefits if you are considering getting a new device.

Alternatively, you may track steps using Health app (for Apple users) or Samsung Health app (for Android users).

Yes, you can. If your Fitbit purchase is reflected in the Device Booster Challenge, you may activate the challenge within 3 months of your purchase, subject to the terms and eligibility of the challenge.

To complete the challenge, link a supported device to AIA, which includes Apple, Garmin, Polar and Samsung. Alternatively, link the Health app (for Apple users) or the Samsung Health app (for Android users) to track steps.

Log in to AIA+ > Health360 > Assessments & challenges > Device Booster Challenge or refer to the Device Booster Challenge FAQs for details.

You may link other supported devices to AIA Vitality, which includes Apple, Garmin, Polar and Samsung.

Alternatively, track steps via the Health app (for Apple users) or Samsung Health app (for Android users) so that you can complete the Weekly Fitness Challenge to remain on track for the Device Booster Challenge.

For AIA customers

Empower your health with our wellness programme at only S$8 a month (incl. of GST). AIA Vitality is exclusive to AIA customers. To join, please log in/activate AIA+ and tap on 'Join AIA Vitality' to sign up.

New to AIA

Explore health and financial aspirations with AIA to lead a healthier, longer and better life. Drop us your details and we will contact you.