Protect your loved ones’ future from life’s uncertainties
*Please remember to activate your VIP key within 1 month of receipt.
AIA Altitude with ENTERTAINER reward will be valid for 12 months from date of key activation. Turn on notifications to receive updates and maximize your savings.
Making a redemption through your App is as easy as 1, 2, 3! Here’s how it goes:
A maximum of four offers can be used at one time. You can use one offer per two persons and a maximum of four offers for eight guests. In most cases, you must be using one offer for at least two persons visiting any of our merchants.
For each merchant you get two offers in total. When you redeem an offer, it will show as redeemed at all locations for that merchant. Once you have redeemed all two offers for a merchant, all locations will be locked.
You can only redeem one offer at a time within the App. So if you want to redeem two offers at the same time, you need to go through the process two times with the merchant’s staff and he/she will then produce the bill with the total discount applied.
Yes, you can cancel the redemption at any point until the merchant successfully enters their merchant PIN. However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the AIA Altitude with ENTERTAINER App.
If you need to retrieve the redemption code to give to the merchant from your AIA Altitude with ENTERTAINER app, please follow the below steps:
Go to the merchant details screen and you will see all the offers available for that merchant. You will see how many are available, how many are locked and many have been redeemed.
Please read the Rules of Use for additional information on the acceptance and validity of offers in our products.
Getaways is an in-app booking engine and the only way you’ll want to book a hotel online! We offer a large selection of hotels at great rates in over 200 countries.
You can find the booking engine under the “Travel” tab in your AIA Altitude with ENTERTAINER app. Simply click this tab, select GETAWAYS option and you may then process your booking. Please note this is a booking tool, so once you confirm a booking, payment will be taken straight away.
AIA Altitude with ENTERTAINER members can only sign in to their account on one device at a time. Should you sign in to your account using a second device, you will automatically be signed out of the other.
If you forgot the password for your AIA Altitude with ENTERTAINER account then simply click/tap on the “Forgot Password” link on the App. You will receive an email with detailed instructions on resetting your password.
To redeem offers from the AIA Altitude with ENTERTAINER App you will need either a Wi-Fi or 3G connection. This is so your account can be updated and your redemptions be removed from the available offers in real time. This means that if you are sharing the mobile product with a friend or relative, you will be able to see the offers available in real time.
Yes, validity and Rules of Use are contained within the Offer screen as well as within the Account section.
Yes, when you successfully redeem an offer you will see an estimate of how much you have just saved. If you go to the ‘Savings’ tab within the App menu, you will see the total amount of estimated savings you have made since using your AIA Altitude with ENTERTAINER mobile app.