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Our Commitments
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    Our Commitment

    Genuinely engaged in the lives of Singaporeans and keeping our focus on you, our customer.

    We are committed to providing you with quality financial advice, suitable products and prompt services in a fair and ethical manner. We work on a corporate culture that strives to do the right things, in the right way and with the right people. We endeavour to serve you with:

    Competent AIA Financial Services Consultants (FSC)

    Providing you with quality financial advisory services and suitable recommendations to help you fulfil your financial goals. Our FSCs are required to go through ongoing trainings on advisory and sales process, products knowledge and regulatory requirements to ensure that they are competent to deliver quality advice and services to you.

    Clear, adequate and timely information / communications

    Providing you with clear and adequate products disclosure materials as well as timely updates on your policy(ies) to help you make an informed decision.

    Clear, adequate and timely information / communications Channels for prompt and effective customer feedback process

    Ensuring that your feedback and concerns are addressed in a prompt, effective and independent manner by having a robust feedback process in place.

    We continuously welcome your feedback so that we can enhance your customer service experience with AIA. You may send us an email to sg.eCare@aia.com or call our AIA Customer Care Hotline at 1800-248-8000 from Monday to Friday, 8.45am to 5.30pm.

    Our commitment to you never ends. That’s why, for over 80 years, we’ve built our business upon serving the ever-changing needs of people in Singapore.

    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
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    BOOK AN APPOINTMENT

    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details

    BOOK AN APPOINTMENT

    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
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