Sustainable Operations

Improving our environmental performance

Our approach

Climate change is impacting Singapore. We are faced with challenges from rising sea levels and temperatures, threats from water security and vulnerabilities in global supply chain.
 
Hence, now, more than ever, it is important for us to take steps to influence positive environmental practices.
At AIA, our Sustainable Operations pillar encompasses four key priorities:

Managing our operational footprint

Reduce our carbon footprint, while measuring and managing the amount of waste produced from our operations.

Digital transformation

Increase digitalisation and automation to reduce the usage of paper and need for business travel.

Green buildings

Adhere to industry-recognised green building standards.

Support for the OneMillionTrees Movement

In celebration of our 90 years in Singapore, AIA pledges S$5 million for the next 5 years to the Garden City Fund's Plant-A-Tree programme to support the National Parks Board's nationwide OneMillionTrees movement.

Launched in April 2020, the OneMillionTrees movement aims to plant a million trees across Singapore over the next 10 years, including our streetscapes, gardens, parks and park connectors, nature reserves and nature parks and more.

Community is key to the success of this movement – through the OneMillionTrees movement, everyone can play an active role in building a City in Nature for future generations to enjoy.
Learn more

Our 5-year target

16666
trees planted across Singapore

Green buildings and infrastructure

Sustainable design and principles are incorporated across our physical spaces and we are continuously seeking ways to implement energy efficient measures and environmental management best practices.
 
All of our AIA Managed Buildings – AIA Tower, AIA Tampines and AIA Alexandra have been awarded multiple Green Building Awards.
 
  • Building and Construction Authority collaborated with Health Promotion Board to develop (BCA-HPB) Green Mark for Healthier Workplaces scheme. 
    • GoldPlus Award:  AIA Tower (L9 to L15, L19, L22), AIA Tampines (L7, L2 #02-01), AIA Alexandra (L1)
    • Gold Award: AIA Tampines (L9) 
  • Leadership in Energy and Environmental Design (LEED) – Platinum certification
  • International WELL Building Institute (IWBI) – WELL Health-Safety Rating

Adopting green-labelled products

Adopting green-labelled products is one of our ways to demonstrate and encourage sustainable lifestyle habits that every one of us can adopt to make a change.
 
As part of our ongoing efforts, we are committed to cutting down on the amount of single-use plastic, adopting green labelled products for office renovation, encouraging recycling and reuse of materials while taking the necessary precautions to ensure compliance in legislation on the handling or disposal of waste in our operations.

Going paperless together with our customers

AIA's digital transformation is not just about efficiency and providing innovative solutions to our customers. It is also about shaping a greener and more sustainable future for you and our future generations. Going paperless by adopting electronic documentation, allows you to access your policy documents anytime and anywhere, while reducing the impact and reduces our carbon footprint on the environmental.
 

Embrace digital with AIA

Experience convenience at your fingertips with AIA+, your dedicated app and portal for all your financial, health and wellness needs. Here is how:
 
  • Access and manage policy contracts and policy communications easily.
  • Submit service requests and claims electronically.
  • Set up automatic payments with GIRO or credit card (Singapore issued Mastercard only) or make a quick one-time payment with PayNow or Singapore issued credit card.
  • Receive payouts directly to your PayNow account linked to your NRIC/FIN.
    •  

More than

95%

of our buy, service, and claims transactions are submitted digitally, reducing our need for paper.

Join the green movement with AIA today!

  • Sign up for AIA+
  • Go paperless and opt for electronic contracts and documents.
  • Register for a PayNow account linked to your NRIC/FIN to receive payouts instantly without the need for checks.
 
Learn more about AIA+ here.

Responsible business practices

We consider it our responsibility to engage with our value chain partners on good ESG practices.