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Environmental, Social and Governance
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    • AIA Healthshield Support

    GREEN OPERATIONS

    Greening our operations for a more sustainable future

    OUR APPROACH

    Climate change is impacting Singapore. We are faced with challenges from rising sea levels and temperatures, threats from water security and vulnerabilities in global supply chain.

    Hence, now, more than ever, it is important for us to take steps to influence positive environmental practices.
    At AIA, our Green Operations pillar encompasses four key priorities:

    MANAGING OUR OPERATIONAL FOOTPRINT

    Reduce our carbon footprint, while measuring and managing the amount of waste produced from our operations.

    Digital Transformation

    Increase digitalisation and automation to reduce the usage of paper and need for business travel.

    GREEN BUILDINGS

    Adhere to industry-recognised green building standards.

    ENCOURAGING GOOD ESG PRACTICE

    Prioritise vendors and business partners with good ESG practices.

    OUR 5-YEAR TARGET

    16,666

    trees planted across Singapore

    SUPPORT FOR THE ONEMILLIONTREES MOVEMENT

    In celebration of our 90 years in Singapore, AIA pledges S$5 million for the next 5 years to the Garden City Fund’s Plant-A-Tree programme to support the National Parks Board’s nationwide OneMillionTrees movement.

    Launched in April 2020, the OneMillionTrees movement aims to plant a million trees across Singapore over the next 10 years, including our streetscapes, gardens, parks and park connectors, nature reserves and nature parks and more.

    Community is key to the success of this movement – through the OneMillionTrees movement, everyone can play an active role in building a City in Nature for future generations to enjoy.

    Learn more about this movement

    GREEN BUILDINGS AND INFRASTRUCTURE

    Sustainable design and principles are incorporated across our physical spaces and we are continuously seeking ways to implement energy efficient measures and environmental management best practices.

    All of our 3 AIA Managed Buildings – AIA Tower, AIA Tampines and AIA Alexandra have been Green Mark Certified. The Green Mark Certification for AIA Tower was obtained since 2016, while AIA Tampines and Alexandra buildings were Green Mark Certified since 2017.

    For more efficient management of energy produced by our data centres, we have embarked on the journey of migrating our information technology services from on-premises to cloud. This would further reduce our carbon footprint and bring us closer to achieving carbon neutrality.

    ADOPTING GREEN-LABELLED PRODUCTS

    Adopting green-labelled products is one of our ways to demonstrate and encourage sustainable lifestyle habits that every one of us can adopt to make a change.

    As part of our ongoing efforts, we are committed to cutting down on the amount of single-use plastic, adopting green labelled products for office renovation, encouraging recycling and reuse of materials while taking the necessary precautions to ensure compliance in legislation on the handling or disposal of waste in our operations.

    MORE THAN

    70%

    of our buy, service, and claims transactions are submitted digitally, reducing our need for paper.

    GOING PAPERLESS TOGETHER WITH OUR CUSTOMERS

    AIA’s digital transformation helps to shape our future, create better service experiences and reduce the amount of paper that we consume.

    Digital Transactions
    We aim to provide our customers with a seamless and convenient experience when they transact with us. Through My AIA SG app/portal, customers can:

    • Subscribe and view their electronic policy contracts and policy correspondences
    • Online submission of post-sale service requests and claims

    Learn how you can “Go Green” with AIA - Subscribe to eDocuments today!

    RESPONSIBLE BUSINESS PRACTICES

    We consider it our responsibility to engage with our value chain partners on good ESG practices.

    SUPPLIER CODE OF CONDUCT

    Across our business we work with a wide range of business partners, and product and service providers (“suppliers”). We strongly encourage sound ESG practices among our suppliers.

    COAL INVESTMENT STATEMENT

    Since 2017, AIA has employed a pragmatic and phased approach when addressing our investments in carbon extensive sectors.

    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
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    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details

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