As a market leader, AIA focuses not only on the sustainability of our financial results, but also on helping to create a positive impact on our customers and communities. We believe that this focus on sustainability is integral to our purpose of helping our customers live Healthier, Longer, Better Lives.
Sustainability in all that we do
Message from our CEO Wong Sze Keed
"We're invested in advancing the nation's Singapore Green Plan 2030, co-creating greater biodiversity and a more sustainable society for families to live healthier, longer, better lives together."
AIA Singapore Sustainability Report 2025
AIA's Purpose is to help people live Healthier, Longer, Better Lives. It underpins everything we do. We are guided by this Purpose as we focus on delivering value for our stakeholders through our efforts across our five sustainability strategic pillars.
As part of the largest pan-Asian life and health insurers and a significant asset owner and investor, we recognise our potential to lead positive transformation to create a healthier, sustainable future for Singapore.
Our Sustainability Report 2025 showcases the actions we are taking to create this future.
AIA Group Sustainability Report 2025
From insights to action: our 2025 AIA Group Sustainability Report is out now!
We translate long‑term sustainability strategy into action that strengthens health systems, empowers communities, and builds climate resilience. Our commitments guide how we operate, invest and support stakeholders across all markets.
Health & Wellness
Sustainable Investment
Sustainable Operations
People & Culture
Effective Governance
Delivering better health outcomes, championing financial inclusion and expanding access to quality care
- Advanced AIA One Billion by engaging with people in Singapore over 29 million times
- Advanced value-based care through new partnerships with six leading healthcare providers in the transformation of healthcare delivery, towards a system focused on quality, efficiency and patient satisfaction
- Benefitted over 1.3 million corporate employees by enhancing corporate insurance policies to incorporate mental health coverage
Creating long-term value through sustainable investments, future focus, and active engagement for AIA Group's net-zero goals
- More than 75% of our externally managed active equity strategies are classified under SFDR sustainability-related classifications (Articles 8 and 9)
- Committed to long-term sustainable value creation through capital allocation into transition finance which spans across both public and private investments
- Enabled additional sustainability themes ("New World Financials" and "Climate Transition") and levers as part of continuous efforts to advance Sustainable Investment through AIA Sustainable Multi Thematic Fund
- Expanded our internal ESG capabilities via partnership with CFA Institute, in-house trainings and dedicated teach-in sessions with vendors such as MSCI and Aladdin
Improving the environmental performance of our operations and incorporating sustainability into sourcing considerations
- AIA Group's Scope 1 and Scope 2emissions have been reduced by 24% compared to Group's 2019 emissions baseline
- 97% of Buy, Service and Claims Transactions submitted digitally in 2025
- Ongoing recognition through green building awards underscores our commitment to sustainability and employee wellbeing, complemented by the completion of an energy audit for our AIA-owned and occupied building to support continuous improvement
Fostering a learning environment, equitable processes and a diverse, inclusive culture
- Certified as a Great Place to Work by Great Place To Work, and recognised in Fortune's 100 Best Companies to Work For in Southeast Asia
- 80th percentile for employee engagement in Gallup's global finance and insurance industry benchmark
- Launched a customer experience upskilling journey in partnership with Singapore Airlines Academy in 2025, combining mindset transformation for all employees with targeted skillset development for customer-facing roles, embedding service excellence across the organisation
Continuing to operate to the highest standards of business practices
- Received Bronze award at the Asia Sustainability Reporting Awards 2025 for Asia's Best Sustainability Report (First Time)
- Enhanced the existing Customer Satisfaction Score (CSAT) survey to better capture customer feedback on quality of advice provided by consultants during new applications
- Embedded responsible selling through iPOS+ fact-finding, Product Matrix controls, and risk checks to safeguard customers
Climate Action
AIA Group is committed to achieving net-zero emissions by 2050. We are the first pan-Asian life and health insurer to have our near-term targets validated by the Science Based Targets Initiative (SBTi).
Climate Transition Plan
Read AIA Group Climate Transition Plan
Climate-related Disclosure Report
Since 2018, AIA Group have supported the voluntary adoption of the Task Force on Climate-related Financial Disclosures (TCFD) recommendations.