In 2017, we have introduced our hospital and surgical bill pre-approval service exclusively for AIA HealthShield Gold Max A customers who have either the AIA Max Essential A or A Saver rider.
From 16 January 2019 onwards, this service is extended to all AIA HealthShield Gold Max customers so you can have a peace-of-mind, knowing what you are covered for under your plan type prior to admission and if any payments are required from you upon discharge.
Pre-approval assesses prospective claims based on diagnosis, planned procedures, the estimated length of hospital stay and hospitalisation and surgical charges before the actual surgery or admission. This is currently available for Inpatient Admissions at Farrer Park Hospital, Gleneagles Hospital, Mount Alvernia Hospital, Mount Elizabeth Hospital (Orchard), Mount Elizabeth Novena Hospital, Parkway East Hospital and Thomson Medical Centre or any Day Surgeries performed with a clinic under the AIA Quality Healthcare Partners and we will be continuously reviewing this.
Prior to the planned surgeries or hospital admissions, our specialist partners or customers will need to submit the pre-approval form for our review. A Letter of Guarantee (LOG) with the approved amount will be issued within 3 working days to the participating hospitals or clinics.