Yes, in 2017, AIA launched the AIA Pre-authorisation service for AIA policyholders who are insured with AIA HealthShield Gold Max A and AIA Max Essential A or AIA Max Essential A Saver.
Pre-authorisation assesses prospective claims based on diagnosis, planned procedures, the estimated length of hospital stay and hospitalisation and surgical charges before the actual surgery or admission. This currently applies to Inpatient Admissions at Mount Alvernia, Gleneagles Hospital and Thomson Medical Centre, or any Day Surgeries performed with a clinic under the AIA Quality Healthcare partners and we will be continuously reviewing this.
Prior to the planned surgeries or hospital admissions, our specialist partners and customers will need to submit the Pre-authorisation Form for our review. A Letter of Guarantee (LOG) with the approved amount will be issued within about 3 working days to the participating hospitals or clinics.