F.A.Q
Frequently Asked Questions (FAQs)
Below are common Frequently-Asked-Questions (FAQs) that we have compiled for your reference.
Insurance Terms
Premium Payment Methods.
AIA Critical Year Option
Two Factor Authentication (2FA)
- General / Background
- What is Two Factor Authentication (2FA)?
- Why is AIA Singapore introducing Two Factor Authentication (2FA)?
- What is SMS one-time password (OTP) and how does it work?
- What are the benefits of one-time password (OTP)?
- Why doesn’t AIA Singapore provide a hardware security token for one-time password (OTP)?
- How long will my SMS One-Time Password (OTP) be valid?
- What are the transactions which require a one-time password (OTP)?
- Can I choose not to use Two Factor Authentication (2FA)?
- For Customers - Obtaining It / Number Change
- How do I register for Two Factor Authentication (2FA)?
- I have changed my mobile phone number that I use for Two Factor Authentication (2FA). Who do I inform?
- For Financial Services Consultants (FSCs) - Obtaining It / Number Change
- How do I register for Two Factor Authentication (2FA)?
- I have changed my mobile phone number. Who do I inform?
- Usage
- What should I do if I encounter problems logging in?
- I travel frequently. Will I be able to use one-time password (OTP) abroad?
- Are there any charges for the one-time password (OTP)?
- I have confirmed that my mobile phone number is updated and current but I am still not able to receive the one-time password (OTP). Why is this so?
F.A.Q.
