Customer Forms
Below are a list of forms for policyholders to download and submit.
For advice on the submission of forms for claims or requests, please contact our Customer Care hotline at 1800 248 8000 or 65 6248 8000 (overseas), Monday to Friday between 8.45am and 5.30pm or send us an email at: sg.eCare@aia.com
Claim Forms
Accident and Hospitalisation Claim
Critical Illness Claim Form
Death Claim Form
Involuntary Loss of Employment Claim Form
Personal Lines - Claim Form (for MaidGuard and Homecare Policies)
Total and Permanent Disability / Long Term Care Claim Form
Accident and Hospitalisation Claim Procedure
Accident and Hospitalisation Claim Form
Further Claim Form
AIA Assist / Around the World Claim FormAccident and Hospitalisation Claim Form
Further Claim Form
Critical Illness Claim Form
Death Claim Form
Involuntary Loss of Employment Claim Form
Personal Lines - Claim Form (for MaidGuard and Homecare Policies)
Total and Permanent Disability / Long Term Care Claim Form
Policyholder Change Request
- Absolute Assignment Form
- Application for Addition of Rider and/or ILP Premium Top-Up Form
- Assignment of Policy as Collateral Security for Banking Facilities
- Change of Ownership (Insured Age 21)
- Change of Signature Form
- Deed of Revocation & Appointment
- Full Health Certificate (For Juvenile Policy) – Reinstatement
- Full Health Certificate (For Adult Policy) – Reinstatement
- Health Declaration Form (for Accident & Health Policies)
- HealthShield Request For Change Form
- HealthShield Change of Plan and Add Rider Form
- HealthShield Change of Plan For Public Service and AIA Nominated Companies
- Personal Lines Change Form (for MaidGuard and Homecare Policies)
- Release of Assignment
- Request for Change Form (Life and Investment Linked Policies)
- Request for Change Form (for Accident & Health Policies)
- Request for Investment Linked Transactions Form (for investment related requests)
Contact Information Change Forms
Policy Loan
Surrender Form
- Important Note: To surrender a Traditional Policy, we require the original policy contract with the completed surrender form. If you are unable to locate the original policy contract, you are required to kindly complete the Bond of Indemnity Form.
Investment Linked Policy (ILP) Transaction and Withdrawal Requests
- Important note: To surrender an Investment Linked Policy Plan, we require the original policy contract with the completed surrender form. If you are unable to locate the original policy contract, you are required to kindly complete the Bond of Indemnity Form.
Customer Forms
