Singapore

Contact AIA Singapore

Contact AIA Singapore

Thank you for insuring with AIA! As a valued AIA policyholder, your customer service experience with AIA is of our utmost concern. Therefore, we have put in place several ways that you can access your policy details hassle-free and get in touch with us should you require our assistance.

Notice:Please be informed that our Customer Service Centres at Finlayson Green and Tampines will be closed at 1pm on 24th October 2014 for our company’s event.

We apologise for any inconvenience caused.

You can call our AIA Customer Care Hotline at 1800 248 8000 (For overseas calls, kindly dial 65-6248 8000) to check on policy matters, such as premium payment or policy loan enquiry.
You can access your policy information via AIA eCare services at www.aia.com.sg which is available 24 hours a day, 7 days a week. You can apply here for your Personal Identification Number (PIN) to be mailed to you.

You can visit our AIA Customer Service Centres located at:

1 Finlayson Green
Singapore 049246
Operating hours: Mondays - Fridays 8.45am to 5.30pm
Closed on Saturdays, Sundays and Public Holidays

3 Tampines Grande
Singapore 528799
Operating hours: Mondays - Fridays 8.45am to 5.30pm
Closed on Saturdays, Sundays and Public Holidays

Feedback

For any concerns on your policy or if you have any feedback on our services, you can:

Write to our Service Quality Team (Customer Service Department) at AIA Singapore Private Limited, 1 Robinson Road, AIA Tower, Singapore 048542.
Call the AIA Customer Care Hotline at 1800 248 8000 (For overseas calls, kindly dial 65-6248 8000).
If you have a dispute on your policy that has not been resolved to your satisfaction, you may approach Financial Industry Dispute Resolution Centre Ltd (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. They can be contacted at 6327 8878 or email info@fidrec.com.sg. More information can be obtained from www.fidrec.com.sg
Fill up this form if you have any other feedback

Service Centre Locations

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Enquiry

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