Wong Sze Keed, Chief Executive Officer of AIA Singapore, said:
"AIA Singapore's 2025 business performance represents another clear leap forward, defined by very strong business results and exceptional financial resilience. Our growth across Value of New Business, Annualised New Premium, Total Weighted Premium Income and Operating Profit After Tax highlights the strength of our strategic core."
"Our leadership extends beyond numbers into the hearts of our customers. By securing the top position in Net Promoter Score (NPS) for 2025, alongside our eleventh year as Singapore's number one Million Dollar Round Table (MDRT) Company, we have proven that our premier agency strategy and strong focus on customer centricity are inextricably linked. With one-third of our distribution force achieving MDRT status, we are setting a strong benchmark for professional excellence and dedication to our customers."
"This commitment to customer advocacy is powered by our Technology, Data, and Analytics (TDA) strategy. Continued investments in transformative platforms like iPOS+, iSMART+, and iRecruit+ have enhanced operational efficiency and productivity for our insurance representatives to provide service excellence. Meanwhile, our AIA+ super app has simplified the lives of our customers by seamlessly integrating employee benefits with individual insurance on a single platform, a first in market transformation."
"We remain sharply attuned to evolving life stages, pioneering the 'Wealthbeing' by AIA proposition for the affluent and high-net-worth market with compelling solutions such as the
AIA Platinum Wealth Venture 2.0 and
AIA Platinum Indexed Legacy (II) to help them grow their wealth and secure their legacy, as well as offering bespoke experiences with curated engagement initiatives under the AIA Altitude programme. Simultaneously, we are protecting the next generation with accessible solutions like
AIA #GenFit PA, a value-packed personal accident plan and
AIA Enhanced Cancer Protect, a regular-premium cancer-focused protection plan to provide peace of mind and ensure sustained financial support during recovery."
"Beyond financial performance, we are making a positive impact on the healthcare landscape. Through strategic alliances with Raffles Hospital, Mount Alvernia Hospital, NHG Health and Thomson Medical Centre, we have significantly expanded our healthcare network to ensure our customers enjoy enhanced access to quality healthcare. Furthermore, our Chronic Disease Management Programme, launched in partnership with Amplify Health, enables our customers with diabetes, high blood pressure, or high cholesterol to adopt sustainable lifestyle changes for long-term vitality. Through these initiatives, we have moved the needle from reactive treatment to proactive Value-Based Care, enhancing patient experiences and outcomes with innovative, cost-effective and human-centric healthcare solutions."
"Aligned with Singapore's SG60 celebrations, we had successfully rolled out
a year-long line-up of initiatives designed to engage Singaporeans across all generations. These initiatives aim to empower individuals and their families to take charge of their holistic wellness while reinforcing our commitment to making a meaningful impact on the nation. As the Official Title Partner for AIA HYROX Open Asian Championships 2025 and AIA HYROX Singapore 2025, we further exemplified our dedication to making fitness accessible and inclusive. This is a vital part of our broader AIA One Billion movement, which aims to empower one billion people to live healthier, longer, better lives by 2030."
"As Singapore's leading life insurer, we remain steadfast in delivering meaningful value for our customers and communities. Our efforts have been affirmed through multiple industry recognitions including International Life Insurer of the Year and Health Insurance Initiative of the Year at the Insurance Asia Awards 2025, alongside being named Insurance Company of the Year at the 10th Asia Trusted Life Agents & Advisers Awards."