To make a claim, contact your AIA Financial Services Consultants (AIA FSCs) for the necessary requirements or you may wish to contact us via our online form

Below are common claim forms that you may download, print and complete at your convenience. Click on the appropriate link(s).

Hospitalization Claim Form

Accident Claim Form

Total and Permanent Disability/Long Term Care Form

Critical Illness Claim Form

AIA Assist Claim Form

Alternatively, you can call the AIA Customer Care Hotline at 1800 248-8000 and our customer service executives will be pleased to advise you on the claim requirements and appropriate forms to complete.

You may also visit the AIA Customer Service Centre at AIA Tower, 1 Finlayson Green #01-00, Singapore 049246 (Note: Operating hours: Monday - Friday 8.45 a.m. to 5.30 p.m., excluding public holidays)