Frequently-Asked-Questions (FAQs)

Below are common Frequently-Asked-Questions (FAQs) that we have compiled for your reference.

Insurance Terms

• Term Insurance
• Total and Permanent Disability
• Renewable and Conversion Privileges
• Whole Life Insurance
• Endowment Policies
• Investment-linked Policies
• Riders
• Annuities
• Participating and Non-Participating Policies
• Important Insurance Provisions

• Paying Premiums by Cash or NETS
• Paying Premiums by Cheque or Bank Draft
• Paying Premiums by GIRO
• By Internet Banking
• By Telegraphic Transfer
• By vPost

• What are the main benefits of PA policies?
• Are there optional PA benefits which policyholder can add to his/her PA plan?
• What are the things to look out for when signing up for a PA policy?
• How can PA plans add value to existing life insurance?

• What is the definition of a 'tax resident'?
• What is the market for SRS, given that the main attraction of SRS lies in the tax incentives, and given the SRS contribution rate formulas?
• Can an individual contribute in excess of his/her SRS contribution cap?
• Is an insurance agent's commission considered as Ordinary Wages (OW) or Self-Employed Income (SEI)?
• Supposing a Singaporean individual has 2 employers, does his/her cap for OW still remain at $72,000, or should it be twice of that?
• What are the products available for purchase under SRS?
• Is the Death Benefit from an AIA SRS product paid directly to the policyholder or the beneficiary?
• What are the key features of AIA Flexi-Retirement Plan?
• What is the minimum and maximum single premium for AIA Flexi-Retirement Plan?
• What is the minimum top-up amount for ad-hoc and regular top-ups?
• Can my top-up amount be allocated to AIA Investment Funds that are different from my initial single premium contribution?
• What are the AIA Investment Funds available under AIA Flexi-Retirement Plan?
• If the Auto Fund Re-balancing feature is selected, will a fund switch terminate it?
• What are the charges when buying AIA Flexi-Retirement Plan?
• How does the regular withdrawal facility in AIA Flexi-Retirement Plan work?
• What are the various tax savings for buying AIA SRS Products?
• Will the maturity yields of my plan be enhanced as a result of the tax savings?
• What will the maturity yields be like taking into account the tax savings?

• How can I make an insurance claim?

• Frequently Asked Questions for Choice Life Policyholders

• Frequently Asked Questions on Investment-linked Policyholders [pdf, 0.18MB]

• Frequently Asked Questions on Critical Year Option - English [pdf, 0.27MB]
• Frequently Asked Questions on Critical Year Option - Chinese [pdf, 0.17MB]